"They sent me a used unit and played it off as new"

They sent me a used unit, then tried to charge me to send it back and reshelf it. There is no quality assurance, and customer service is, quite literally, the WORST I’ve ever experienced. I wouldn’t use their products if they gave it to me for free.

"Answered questions quickly!"

Answered questions quickly!

"Ordered hps lights from growace"

Ordered hps lights from growace. One of the lights wouldn’t work but they just kept sending new bulbs…didn’t solve the problem. And their customer service is trash….sorry is someone named Earl tries to “help” you won’t get very far.

Bottom line is they took my money and haven’t provided me with a working product.

STAY AWAY from this company

"GrowAce canceled my shipment but kept my money"

GrowAce called FedEx (per Fed Ex) on my delivery day and canceled my shipment! They proceeded to tell me the package was still coming and that I should sit home every day to sign for it. What a bunch of crooks. Customer service was a joke. Run away from these jokers…..they don’t know how to run a business.

"Horrible customer service"

Horrible customer service
As I ordered a light, which I was told was in stock, I received an email several days later saying they made a mistake and it wasn't in stock. On month later, after being told several weeks in a row that I'd have it that week, I was lied to and told order was on its way. 5 days later, order hasn't been shipped, just fed ex label created, tried to get company to swap with a similar product, not helpful in the slightest and not willing to work with me. Buyer beware. I'll never do business there again, prices are highest around too from what I found after shopping a bit.

"New First time customer"

New First time customer, I ordered 4 days ago, one if wich was a Holiday and my order showed up on my porch today fast!. What i ordered was accurate to the description. I will shop from Growace.com again. Highly recommend, and remember people seldom leave reviews when they are satisfied with the purchase but EVERYONE leaves a bad review when they are dissatisfied with the purchase hence why there may be more bad reviews than good on here

"Biggest Butt-Jam on the planet"

Biggest Butt-Jam on the planet. As so many have expressed, this is the worst site I have ever done business with. Customer service is nonexistent. Bought a bulb. As soon as I placed the order, received an email confirmation and directly after came one requesting a rating, as if they had done me a great service by accepting my order. Received another email a week later telling me that the order had shipped. It was delivered at about the same time. There was no fragile or handle with care labels and the bulb was broken. Immediately contacted customer support, was advised to take photos and send, which I did. This was at the end of August. Have made numerous calls and still getting the runaround. They obviously don’t have supervisors as they would not let me talk to them. Totally frustrated!

"The 105 gallon resivoir will not hold…"

The 105 gallon resivoir will not hold under the water pressure gone through 2 of them in a month 210 gallons of water on my floor I messaged growace and they've been ghosting me the dowel rods are weak and hollowed not strong enough to hold the water they assured me it wouldn't happens again I don't appreciate being ghosted after spending 700 dollars with these guys not a good impression

"I bought a bulb from these guys and…"

I bought a bulb from these guys and paid for two days delivery. Thirty two days later I received it. Twice they told me that they were going to send my money back.217 dollars for a one hundred dollar bulb my word means something to me I would not buy from them ever again and I tell everyone I know what they did I have never dealt with anyone as bad as they are. Marty Mo.

"Wow guys thanks for the reviews u guys…"

Wow guys thanks for the reviews u guys gave was looking for lights first time indoor growing but I'll look elsewhere wow thanks guys guess I'll check growing with lexes world the wow