"Worst customer service ever!"

Worst customer service ever! I ordered a Phat Filter, 6" x 39", 800 CFM and when I opened the box there was a huge dent and charcoal dust all over the place.
I wrote 2 emails to customer service and all I got was crickets. They haven't responded to my inquiries what so ever. I would never order another product from these con artists. Under no circumstances order anything from these scammers.

"DO NOT TRUST THESE RIPOFFS"

Terrible bunch of liars. Claim to be "small family owned business who care about their customers". Bull crap. Claim "outstanding customer service" Bull crap. On hold for 13 minutes trying to find out why my product ordered 31 hours prior hadn't shipped. Given a line of total CRAP. And no guarantees it would ship anytime soon. Bull crap!

Update: Called last night and was told my item -- despite being listed as "in stock" is "probably" out of stock. I asked for refund and was told "maybe". I filed fraud complaint with PayPal.

"Good company"

I needed my bulb replaced because it arrived damaged. Thank to Growace, without any hesitation my I got my replacement yesterday.

"Loving the Aircube!"

The aircube is a must purchase. I love the buckets and the system. My plans are very happy.

"Buyers Beware"

So I ordered the aircube 6 pot system with the intent of expanding it to 36 in the next year.. I paid for the larger 105 gallon reservoir. Well the sent me a cheaper brand off their website. When I called about the mistake, I was told they would reach out by email. So more bad customer service. They offered me a $30 store credit if I was willing to keep their mistake. Funny part about this is that the grow ace model retails for $199.00 and the knock off brand retails for $119.00 on their site. Seriously you call that great customer service. So you offer me $30.00 and theirs a price difference of $90.00 your still ahead $60.00 and you want me to live with your mistake! Buyers beware!
Then in your reply you throw my address out there! Again worse customer service in any industry!

"Quality tent"

The tent is well-made. My plants will be so happy on their new home. lol! Thank you growace.

"The tent arrived earlier than expected"

The tent arrived earlier than expected. I am excited to start growing my indoor garden. Oh, did I mention it's free shipping??? Absolutely it is!. Thank you Growace!

"I love my light"

I love my light. The customer service were very helpful and friendly.........

"The Best!"

I've been a long time customer of GrowAce.com. They are the best in the industry!

"This website is absolute scam"

This website is absolute scam. They sent me a completely defective CO2 controller and now they won’t reply back email AND THEY HANG UP ON PHONE CALLS. They charged me $230 and now they tell me they can’t do anything.

They were contacting me and messaging me over and over when the order wasn’t placed yet. After placing the order and receiving a defective controller, now they ignore me and won’t do anything about return and refund.