"I have not got my bike yet."

I have not got my bike yet.

"Lack of response"

Have had my Volt Burlington for three and half years having bought this along with a Volt Kensington for my wife. Have always been pleased with the bike and have recommended Volt Bikes to quite a few people.

However I no longer can do this as I have found them to be poor in responding for my request for help after my bike suddenly lost power, with the LCD controller turning off. The user manual is frankly no use and no help available on the Spintech site (they supply the power system to Volt)

Whilst the bike is no longer in warranty I asked for help with a possible diagnosis so that I could, if necessary, have a local bicycle repairer hopefully fix this.

My initial request was almost 2 weeks ago and although given a technical support reference nobody has come back to me, despite two phone calls and several emails.

Really poor customer service which makes you wonder if Volt has the resources or the will to help its
customers. As of now I think both.

Update Friday 15th March: I finally got some movement and battery was returned to volt to assess. However this is still not resolved and I have been unable to contact the tech services team either by email or telephone (left two messages with no reply)

Further Update: Probably because of the above update and a lot of emails and voice messages I finally got to speak to someone in their workshop. I have had to buy a replacement battery which I hope to have by next week. At that time I will update this review.

"Fantastic service @ Volt"

Fantastic service @ Volt, great customer care after a wee prang, fixed straight away! Thanks guys...I've been peddling my Burlington for 2 months now and absolutely love it.

"Original Volt Metro LS"

My wife has the original Volt LS which sits in the shed gathering dust. I was still exhausted from a 56 mile ride the day before so I borrowed it to ride back from the garage after dropping my car off for more repairs.
What a fantastic bike. With the exception of the cable disc brakes being a bit weak, not really got a bad to say about it.
It even fits in the passenger side of a Porsche Cayman with no issues!

Rating dropped from 5 stars due to the cable disc brakes...I see that the latest version has hydraulic which I would expect to be an improvement.

"The Metro-S bicylce I bought seems well…"

The Metro-S bicylce I bought seems well designed and, after I figured it out, does what it needs to. 1-2-1 customer support during the sales process was great as was the support from the bike technician who checked and assembled it on arrival. So really great service! It's one downside, for me, was that the associated documentation is generic to the full Volt's range and a bit vague on the specifics of folding bikes (which is the new bit to me). Finally figured it out via youtube links but a clearer manual on those aspects would have been helpful.

"Volt Bike Metro LS"

I bought a Metro LS with larger battery. It's simply the best present I ever treated myself to. Fantastic local support from Arnold Bike Shop. I love all the integrated security features and the comfort of front and rear saddle suspension. Highly recommended

"Excellent Bicycle"

Great Bike, Great Riding Experience, Great Value & Great Customer Service!

"Very happy with my vault metro LS"

Very happy with my vault metro LS , good company and customer service , would recommend , bike fantastic feels strong , durable and nippy ,

"Quality bike and British made"

Quality bike and great service from Terry at Jardine Cycles. British built as well!

"Kensington Great but ….."

I am new to electric bikes and love my Kensington - however one very annoying feature is that to get the battery out (essential as we travel with our bikes a lot) you need to lift the seat which loses your height setting and you need to start again only a small thing but very irritating