"Parts dented upon arrival"

Parts dented upon arrival
Unable to reach mechanic regarding issues once bike was assembled

"Highly recommend"

Despite pandemic caused delays, I received my bicycle (Jackie) very quickly. Very well packaged also with great assembly instructions. She is gorgeous and rides like a dream! No problems with ordering, delivery or product quality. And according to my bike enthusiast husband, is a very well made bike. Highly recommended.

"Received wrong product"

Received wrong product. Received men's threesix zero bike instead of a woman's white AO bike. Have tried to contact customer service various ways for one week to no avail.

"Ordered Maya for myself and Jackie for…"

Ordered Maya for myself and Jackie for my boyfriend’s sister as a graduation gift and I cannot wait until they come in! The bikes are all so beautiful it was such a hard decision on which to choose!! Will write another review when the bikes come in!

"She's a Beaut!"

Ordered the Audrey. Arrived on time and undamaged in shipping, a big plus.
Once assembled, she's beautiful! And much easier to ride than the clunker I previously never rode (too heavy, tires too wide, uncomfortable and so on).
BUT: assembly was not the walk in the park your website claims. I could never have put her together by myself, needed two sets of hands several times.
The assembly manual was confusing for some steps, and the illustrations were difficult to decipher for others. Maybe a video would have been better.
That said, I had a person knowledgeable about bikes to help me and I would encourage your future owners to find someone who knows bikes to assist.
Would give 5 stars but for the assembly hurdles. Also, more accessories, please! Like a selection of beautiful baskets.

"An amazing bike"

An amazing bike. I can't wait to get into a bike ride routine!

"It's a beautiful bike!"

It's a beautiful bike. It's easy to ride and very comfortable. My husband bought it for me as a Mother's Day gift and part of the gift was he also put it together!! I was his assistant and it seemed to be very easy to do and he did it very well. Ha Ha! The bike is lovely and I am enjoying it immensely!

"Very nice."

Very nice bike. Can't wait to ride around the city in the warmer weather.

"Damaged part..."

This is a difficult time and the process has been pretty good considering. My bike did come with a damaged part and I’m in the process of rectifying that. Hopefully things will go well for replacing that part in a timely manner.

"Love my Serena bike!!"

Love my Serena bike!!