"High quality bike with a comfy seat."

I ordered my bike in 2020 when the pandemic started. Understandably, there was a delay in receiving my bike which got pushed back a few times so it took about 6 months total. That being said I am sooo glad I waited. I ordered the Frida bike and couldn't be happier. Set up was relatively easy, (I was able to assemble mostly by myself). It's a big bikes and a bit heavy, but definitely sturdy and made of high quality materials. I've taken it out on a few bike trails and couldn't be happier with how it rides. Also, I'm about 5'4 and around 200 lbs and found that the seat was super comfortable which has always been in issue with other bikes. I've taken it out on a few bike trails and couldn't be happier cruising alongside the ocean. I would highly recommend! 🚲🌺

"Very happy with this purchase"

Very happy with this purchase. My hybrid bike is very comfortable, have a great suspension and rides smoothly. I live in Miami and after a few months hasn’t rusted at all, what has been a great surprise. Its in perfect condition. I use it a lot and do a long rides, including some trails and always performs perfect.

"Happy customer"

I have not ridden a bike in 15 years, and this bike is perfect! I have just been riding around my neighborhood with my kids and the 1-speed is great for that. The bike is super cute, and assembly was pretty easy.

"I love this bike"

I love this bike. It was not at all difficult to put together. Great purchase. I can't wait for warmer weather.

"I purchased the Frida bike last week"

I purchased the Frida bike last week, having been told that it was in stock. It has still not been sent. A/O bikes tells me that it will be shipped when FedEx gets around to picking it up. Who knows when that will be. Apparently nobody, There doesn't seem to be anyone at A/O that is interested.

"The Maya"

I purchased my Maya bike last summer, and although I had to wait about six weeks to get her, it was worth the wait! I use my bike as a commuter too and from school (about five miles each way) and take her for trips on local trails on the weekend. This is the first bike I’ve had since I was a kid, and I’m loving it so much!

"Although I made my purchase in July, I never received my bike"

Although I made my purchase in July, I only recently canceled my order. Correct, I never received my bike. The original delivery date was October. At the end of September I was notified that the delivery date was pushed to December. Just before Thanksgiving I received notice the new date was January. During this time I received multiple advertising notices for other models from their sister company Sixthzero. After waiting for over 5 months, I finally canceled my order. I lost confidence that I would ever receive my bike. There was never any offer of compensation for the long wait, no discount, no added accessories, just "sorry" you can cancel or wait. Has anyone received a bike from this company? Things did get scrambled as a result of COVID and I understand that piece. Note I ordered in July, months after the World was hit with shutdown, etc. I would caution anyone who wants one of the high end bikes, you may never actually receive it.

"Abysmal Customer Service"

I ordered two bikes from A/O as birthday gifts for my girlfriend and her best friend. That was in July, 2020. I received exactly zero updates on the order for my girlfriend, which I was originally told would be delivered in August, 2020. I called about the bike in September when it had not arrived only to be told shipment would be delayed until December. No email, no phone call. Nothing. As for the other bike, which was also delayed, although I was not informed about the original delay to September (and then October), I did receive an email saying the October date would be delayed to December and then another saying it was delayed until January. This week, the last week of December, I called to check on both bikes after both women's children got bikes for Christmas. It was only then that I found out that shipment was delayed again until March. No email. No phone call. No apology. In fact, after being on hold for 30m to speak to an operator mid-day, the 1st operator I got was using a clearly deficient headset/phone and hung up on me. If I were burning in Hell and the only certain means of escaping was riding an A/O bike, I would burn in hell (it would probably freeze over before delivery anyway).

"Great customer service"

This review is solely based on customer service. I have to say I’m quite impressed by the promptness of their response to my questions. I pre-ordered the Maya, which is supposed to come end of January 2021 (around the time of my bday so it’ll be a nice gift to myself 🤗). Will update my review when I get my bike!

"My first order was cancelled after 6…"

My first order was cancelled after 6 weeks of a pre-order status. I was told they could not fulfill my order. This is my second time to pre-order a bike. Hopefully I will be lucky enough to actually receive one.