"Great service and product"

Great service and product

"Always trust Alert 360"

Always trust Alert 360! Fortunate to be with this company for a long time even when it was branded as central security group. Joel was my technician. Prompt professional very informative personable and thorough. After near proximity lightning strike hit a home in the neighborhood, my garage door opener had to be replaced. The strike also affected my security monitoring to some degree. Joel came and assessed the problem and identified a unexpected patch that had downloaded the day prior. He then linked up my new garage door app to the appropriate security app related devices I wanted to have control over. This all happened in a short period of time. I am also relieved that they still followed Covid precautions during every visit. As you can see I was impressed enough to take my time (which is valuable)to leave a positive feedback for this company. Do your research and make your choice but mine has been made.

"The gentleman that came was very…"

The gentleman that came was very knowledgeable and courteous. He diagnosed my problem, fixed the difficulty and showed me how to proceed in the future. Besides being early for the appointment, it only took him 15 minutes to correct. In my book that is a definite 5

"Great technician Anthony P."

Anthony P. Technician was outstanding and Great customer service. He took time to explain the alarm and the upgrade. In today's world we are missing the people who care and really enjoy helping others.

"Excellent job"

Excellent job! Knew what to look for, found it, fixed it. What more can one ask for.
He’s an asset to your group.

"Alert 360 is excellent"

Alert 360 is excellent. Technicians are always technically competent and courteous. Highly recommended.

"Professional and helpful"

Professional and helpful

"Service technician was great!"

Service technician was great!

"Great Service"

Great Service

"Oscar gets ten stars"

Oscar is excellent and always a pleasure to have come to our home. Very knowledgeable and professional. Oscar takes pride in his work and make us feel in good hands.

Alert 360 should consider more training for updated and new products being added. We have been with Alert 360 for about a year now and on several occasions these techs have to call each other for help because they have not been shown the how to do out in the field.
The Alert 360 app needs a major update or redo. Not the most user friendly to find info about your account. If you call tech support they don’t understand in comparison what they see to what you see. Anthony and Larry are the best in support.
I just hope Alert360 which is a great company now doesn’t go down the road ADT did a few years ago. That bumpy road is why I left and use Alert360