"Orders parts waited 14days nothing…"

Orders parts waited 14days nothing arrived emailed service department twice and still no reply! Not very good service as paid for parts that have not arrived!

"Very Helpful "

Very Helpful Service from a friendly well informed Lady.

"Replacement window handles"

Good information in a telephone call a prompt service and delivery of subsequent purchase

"The ordering was easy but nobody would…"

The ordering was easy but nobody would come & mend the window for me. I won’t be dealing with Anglian again.

"It took ages for part to arrive"

It took ages for part to arrive. Tried to chase up but never received a reply . Got it eventually

"Good service and information."

Good service and information.

"Poor customer service"

Ordered a door knocker from Anglian. It came but without screws or instructions on fitting. I rang customer service to check if this was normal; the lady who answered said she didn’t think so but she would contact the relevant department and someone would either get back to me or just send out the screws. I heard nothing. A week later I rang again, spoke to a different lady, who told me the same thing and said she would make a note that this was my second call. Still nothing. I appreciate that this is a little matter, but having previously used Anglian to fit new windows in my house, I had hoped to get some decent customer service. I am now looking to replace my sliding patio doors with French windows, but I certainly won’t be approaching Anglian for a quote. Very poor.

"Helpful and prompt service"

Helpful and prompt service

"Ordering problems/communication problems "

Having moved into a new home in December 2024 with windows fitted by Anglian in 2018 and 2019, I have tried on numerous occasions by phone and by email to obtain keys for these windows as they were not provided when we moved in. I am going round in circles! I have ordered keys from the website which were not the correct ones and had to return them. I have today tried calling again to receive an email from Customer Engagement telling me to order them on-line. I simply want to speak to somebody who can order the correct keys for me.

"Excellent"

Excellent! Perfect replacement, easy fit following a prompt delivery ; what more would you need?