"Bungalow Blitz"

1/ Online fault reporting glitch “mobile phone number doesn't match address” ….
Eircode insufficient address i.d , meter number essential.

2/ initial phone fault report, Sat., info not recorded/available to esb staff following Wed. The esb number used on Sat was not operational later (home worker, without computer?)
3/ I asked for 2 hours notice if Engineer was coming, got 40 minutes.
4/ Two large, separate, trucks turned up, to replace an outside fuse (lightening strike), which didn't need my presence.
5/ The staff were excellent, both online ((HQ)) and on site .(With all rhe available staff, esb still outsourced the recent smart meter upgrades )
6/ Similar fuse replacements were needed on the houses either side of mine (temporarily vacant) and this was noted on the system but didn't trigger any automatic action (3 fuses, 4 trucks and teams?)

"Brilliant customer service"

Brilliant customer service, prompt and helpful and polite!

"Impossible to get through and speak to…"

Impossible to get through and speak to someone in ESB. Between ringing Electric Ireland and ESB several times and being pushed from Billy to Jack by both of them regarding my simple query about the best rate to be on as we have recently got an electric car we are still be wiser. I rang again recently and hung up in frustration!! I’m with them since 1980- some loyalty!! Very annoying and frustrating. Barry Reddan

"ESB ENERGY"

I've been getting letters and emails from this company telling me I owe them £350 and now it's been passed to a collection agency who will visit my property worse thing is ive never heard of this company or even had an account with them I've been with octopus energy for years.

"Would have given no stars if I could"

Would have given no stars if I could. They took nearly £500 dd payment instead of the £42 as had been arranged. Overestimated bills and refused to accept readings and rubbish customer service. Even after time and effort with taking complaint to Ombudsman received a paltry amount of compensation. ;( Unfortunately then switched to Peoples Energy, which is whole different story

"Dangerous Driving and Thuggish Behaviour from an ESB Employee."

An E.S.B truck driver pulled out under me on the Dundrum Road in Dublin recently. I beeped the horn to alert him to his dangerous driving. He then stopped his truck in the middle of the road, hemming me in, and began making taunting and intimidating gestures. Disappointing and thuggish behaviour from an ESB employee.

(Dashcam footage of the incident is posted on my Facebook page. Trustpilot won't allow links in reviews).

"Complete shambles of a company what a joke"

Purchased a new property 6 months ago I got my login information for my online account and that’s where the problems started! I attempted to create an online account but I was unable to, after a 50min wait to speak to someone in customer services I found out due to a gdpr issue at their end And I could not create an account I was told another team would contact me within 3 working days. 2 weeks later still no contact and another 50 mins on the phone I get through again and I’m met with the same issue of unhelpful customer services staff. I’ve filled in multiple online help form but it all falls on deaf ears we are still having this battle 6 months in and I’m no further can’t wait to switch due to extremely poor customer service possibly the worst I’ve ever seen just avoid this company at all costs there completely useless.

"40 to 50 min wait customer service that…"

40 to 50 min wait customer service that dont want to help.

"Stay away from this company!They will…"

Stay away from this company!They will never accept their mistake and will take your money for it. Liars and thieves.The worst customer service also,they have no idea what they are doing and they seem are not trained at all.When somebody picks up the calls which is very rarely they are cutting off in the middle of the conversation.Ended up having to pay hundreds just because of their own mistake.And Ombudsman wasn't so helpful either.Just go with Octopus or other company which cares and respects their customers.

"This “company” is so bad I’m not even…"

This “company” is so bad I’m not even annoyed anymore, they’re so pathetic it’s just laughable now. Adding to my previous list of complaints which went to the ombudsman, the ombudsman have, quite rightly found in my favour, despite esb’s attempts to appeal, and I was supposed to have received £100 compensation and a written apology by Monday 4th April, it’s now Wednesday 6th and, as I had predicted, nothing from them. Well there’s a surprise!