"I have moved the city not just the…"

I have moved the city not just the house in December and have completed their house move form ....I have asked to finish the contract long ago and I have been transferred to SO instead whom I have already contacted claiming they'll switch off and refund but instead have taken two more payments ever since.... So they have switched me to a company without my permission instead of ending my contract or changing the name to the actual landlord of that house. I want my money back. Mrs Andreea Boloca,wife of Mr M.Tahir-ul-Qadri.

"Terrible customer service (that is when…"

Terrible customer service (that is when someone eventually bothers to contact you back) this company has continually lied and evaded responsibility for their errors. Avoid!

"Absolutely disgusting company ."

Absolutely disgusting company .
Started my elderly mother on a new fixed rate contract at £54 a month duel fuel and after 3 months of not accepting payment from her they sent he 2 bills totaling a little over £800 . They don't like to answer calls and when they do they cut the call mid conversation . When yoy do speak to them for long enough they claim your meter readings are incorrect . Energy ombudsman has been contacted and are going to be taking over . To anyone having issue make sure you contact the energy ombudsman !!!! Esb are a foul thieving lying company!

"No words can describe how bad this…"

No words can describe how bad this company is. Over charged me on a bill and decided to ignore my calls. Lied to me about the price and never told me about the exit fees. I will be telling everyone not to go with this company. British Gas is cheaper and they are supposed to be the most expensive.

"Nightmare when things are wrong!"

ESB generated my final bill based on their estimation and ignored the real meter readings provided by my current supplier. While I try to communicate with them about the readings, they continuously use the debt recovery company to threat me and ask me to pay them immediately. It's horrendous experience with them, waste me 6 months to talk with them and keep asking them to stop the debt recovery company to chase me. NEVER WORK!!!

Their estimation is £200+ higher than real numbers. The meters are digital, my current supplier gave them the real numbers, but they still use their estimation to charge me! TOTALLY INSANE! Take 6 MONTHS to email them about the real readings, but never solve the problem!!!

The debt recovery company is like a DOG (very loyal kind), I told them the bill is not right, ESB agreed to check again. But the recovery company does not care my statement, keep asking me to call them urgently and pay immediately! DOG DOG DOG!

"For some years everything has been fine…"

For some years everything has been fine with ESB and I have left it 5 star reviews on more than one occasion but since its merger with SO Energy customer service from both companies is non-existent. Email sent to ESB on 22nd January has still not been responded to by 4th February other than an acknowledgement from an unmonitored mailbox. After 39 minutes waiting on the phone at ESB a rather unhelpful female customer service employee was unable to help with a merger enquiry and missing account credit brushing me off with a comment akin to 'it will sort itself out in due course'. The customer service from the new company is even worse. Between us my neighbour and I have over £700 in missing account balance credits and nobody will explain where if has gone as nothing other than last months direct debit is shown as the only credit on both accounts. I used to recommend ESB to anybody who would listen but sadly can do this no longer.

"ESB energy what can I say the merger…"

ESB energy what can I say the merger has been a disgrace no communication between the two. I provided reading from the meter from the flat to be told these are not the meters that were installed!!! (Got the pics) Not sure how you charge £377 for 8 weeks electric to heat a three roomed flat. They offered a measly £54 good will gesture just doesn’t cut it really but just wanted to get rid of them.
So energy also want to bill us for the same period and for mid DecJanuary we don’t even live there

So loosing it can assure will not be using any of these any morel

"Awful company"

Awful company. Tried to bill me £800 after I switched to another provider. Countless calls where the line misteriously drops. AVOID

"DO NOT USE ESB !"

DO NOT USE ESB !

I've sent 8 emails about a final bill they have incorrectly billed with wrong readings.... 8 emails and they've ignored everyone one, I have their received acknowledgements but no follow up. I've tried to call and can't get through! Now they are threatening me with bailiffs! I couldn't try harder to sort this they're dire!

Absolutely abysmal! Disgraceful!

"Worst company, theives,liars that I have come across"

One of the worst company that I have come across. Charged us for gas and electricity and after a year told us that they were unable to change our electricity. The other company is now asking for penalties and ESB are not ready to accept their fault. If you would like to save your money, DO NOT go with them. They will ruin everything for you and their customers service is the worst. Liars and thieves.