"Online order form is complicated. "

Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem.

Whilst the flowers were good quality and not your normal florist type, I personally thought they were over priced for what was actually delivered.

"Florists Choice"

Flowers arrived well on time and the recipient said they were gorgeous- I did not see how large the arrangement was but I would hope that it was bountiful as the Florists Choice is quite expensive, and with a further delivery charge

"This is a great company"

This is a great company. Ordering is seamless, and the quality of the arrangements is incredible.

"The flowers were really beautiful but I…"

The flowers were really beautiful but I ordered an abundant bouquet . It cost 195 pounds ! When it arrived it was not abundant at all. It looked like a regular sized bouquet.

"Poor customer service - late delivery - flowers were past their best"

The flowers didn't arrive on the date the courier specified and missed the occasion. The courier did not respond to any communication despite many attempts. The recipient waited in all day for the delivery.
I tried to contact Wild at Heart who did not respond to this time sensitive issue.
The flowers arrived looking past their best and only lasted a few days which was embarrassing. They definitely looked like they were once great flowers but three days is not acceptable.
Advice: 1 Change your courier
2 No response to a paying customer with a time sensitive issue is not acceptable - employ more staff
3 Don't let Holland dispatch flowers that are past their best
Such a shame to leave a negative review - but had no choice
The only response a customer gets shouldn't be on Trustpilot !

"Poor service. "

Ordered flowers to be same-day delivered on a Saturday. Don’t know what they looked like so can’t review. No tracking available, no updates from Wild at Heart, so I called on Monday to check and they told me due to ‘human error’ they weren’t delivered. They later said the flowers had been delivered after all. Emailed customer service (to the CEO) about such a poor experience, and never heard back from anyone. Really poor.

"Many thanks for the excellent service"

Many thanks for the excellent service

"Rave reviews from recipient."

Rave reviews from recipient.

"Beautiful flowers delivered as per…"

Beautiful flowers delivered as per instructions. Ordered from Australia and no problems at all. Absolutely perfect!

"Bad experience with poor communication"

Bad experience with poor communication. I've had better with flower companies charging me 50 quid, so had hoped for more help on an issue after paying close to 300 in one day on orders. Have been my go-to for many years but will not use again.