"The young lady was very patient and…"

The young lady was very patient and explained things in great detail. Most efficient

"Excellent Online Chat Customer Service"

Spoke with Freya on the online chat today to help with getting online access to my account, very helpful and resolved the issue quickly and easily.

"I spoke to Freya on line to help me change some details"

I spoke to Freya on line to help me change some admin details and she was great, very helpful and efficient.

"Connectorer"

You can't tell me what is the right connector for my land line to the router that you fitted 5 days ago and gave me the wrong connector and you still say it right the connector is twice the size of the port on the router
It took me 5 days to trace one

"Matt gave excellent service"

Matt was incredibly patient and gave me clear guidance with the solution to my problem. Excellent service

"Talked to Woody on Chat"

Talked to Woody on Chat - needed a support ticket raised to fix a DNS / email authentication problem - Excellent service all round - perfect

"Eclipse Broadband Upgrade Experience"

Recently upgraded my package with Eclipse (basically moving my phone rental to Eclipse) and found the whole process simple and great support from the customer service personnel who answered all my questions.

"the process was simple and straight…"

the process was simple and straight forward

"Thank you to Woody Samuel and Russell…"

Thank you to Woody Samuel and Russell for fixing my emails, I can now send to google email addresses again

"Internet connection problem"

Had an internet connection problem and spoke to Norbert & Michael, who helped with advice within 2 hours and I was able to resolve the issue.
Have been with Eclipse since 2004 and always received a good service. So nice to be able to speak directly with someone and not have to hang on the phone for ages.