"Great service"

Great service from Vivien, polite and quick to help. Thank you!

"Excellent service provided by Matt and the team"

Excellent service provided by Matt as usual! Fixed my webmail and admin login problem within minutes. Very happy. I've been with Eclipse Broadband for many years now and Matt, Charles and Norbert on the live chat have always dealt with any problems quickly and professionally. It's great to know I can get help quickly without having to get on the phone. Keep up the good work guys! x

"Tony was very helpful"

The service provided by Tony was very helpful and after the line cut out he got back to me. Thank you. Appreciated.

"Great service as ever from Eclipse"

Great service as ever from Eclipse, been this way for nearly 30 years. Fast, responsive and accurate advice again today from the very helpful and capable Matt and Ania.

"Technical support good sales not so good"

The Eclipse technical support would merit 5 stars but the sales team needs to improve

"Eclipse Broadband Query!"

I was pleasantly surprised to have my telephone call answered by Norbert straight away without any unnecessary wait. Owing to Norbert's professionalism my query was answered in double quick time with the result being satisfactory.

"Matt was very friendly and…"

Matt was very friendly and knowledgeable when trying to resolve my internet non-connection issue.
He exhausted all possibilities up to me conducting self checks on my telephone inlet port. I then called back and spoke to another technician. Looks like a new router is required, about to demand a test router. Great support to date, thank you.

"It was very easy to organise and the…"

It was very easy to organise and the guy who did this, although he wasn’t in customer services and I can’t remember his name was first class

"Have just had a support session with Norbert"

Have just had a support session with Norbert. Excellent advice given in a friendly manner. Thank you

"update 17/12/23 It is now over 23 weeks and again no landline phone"

It is now over 23 weeks since I started having problems with Eclipse and my landline phone.
First the Open reach guy said he had removed my spare line (I never had a spare line) and my old number was lost. I was able to phone out but not receive incoming calls. I was told it would be sorted in around 5 days, then 7, then 14 and so on.
After 3 aborted visits from Openreach when no one came, I was told they they now didnt do coper lines so would have to switch to VOIP,
Despite everything saying that people over 75yoa were being kept on the old phone system ( I am 81 years old)I was told I had to switch.
It took Eclipse 6 weeks to getr a New router to me, a day after the guy from Open reach finaly came to move me accross to VOIP, so he couldnt conect the router.
I am 81 years of age, living alone in a rural seting, I dont have a mobile phone and dont want one.
If I have any sort of medical emergancy I cant see me emailing for an ambulance.
Or for that matter the police or fire brigade.
I have had platitudes from Eclipse on here but nothing has ever changed.
UPDATE 17/12/ 23
I did have phone for a time after reseting the router 3 times, I've now lost my landkine again and am told its been passed to a manager.
I am still without my old number despite being told it was all in hand 2 week ago.
Looks lie a phone free Xmas and new year.
I have been waiting for geting on 2 years for a prostate op and have been advised that the hopital wants to do a pre op phone assesment on the 21st Dec. Hard to do with no phone.
Told they are ending me a new router, considering the present one took 6 weeks without Xmas delays, I'm not holding my breath.