"Fantastic service from Liam"

Fantastic service from Liam - resolved everything quickly and explained what I needed to do simply and clearly. Excellent service as always thank you

"I feel that the Eclipse tech team are a…"

I feel that the Eclipse tech team are a part of my family. I've been with the Company from the start when they were Mistral, in Brighton and l have always been treated with friendship and patience. My recent contact with Norbert allowed me to fully understand our new full fibre installation and how best to use it!
THANK YOU, ECLIPSE!

"Norbert solved the internet problem "

Norbert was very helpful in solving the issues I was having with the router setup and explained the telephone issue which he will resolve.

"Internet problems"

I was having problems with my internet connection. Following a telephone call to tech support, I was sent a test router to try. Although this didn’t solve the problem, a further call to AJ at tech support sorted the problem. Well done AJ and Eclipse tech support.

"I was having a problem with my email"

I was having a problem with my email. I spoke with Eclipse who were friendly and helpful, and promised to investigate and get back to me. They did to tell me my problem was fixed, which it was. I'mdelighted.

"Routed out the problem"

I was dreading having to sort out my new router (okay, I'm a technophobe), but bit the bullet and got through to Norbert. His calm, confident attitude and patience immediately made me feel relaxed and within minutes he had identified the problem and voila!.....everything working perfectly. Thank you Norbert.
I've seldom had problems in the many years I've been with Eclipse, but they always listen to their customers and get you the help you need.

"Norbert very straightforward and…"

Norbert very straightforward and helpful, polite

"Broadband issue solved"

A huge thanks to Norbert who came up with the solution and answer to a problem of not getting broadband after an outreach visit. Also long term giving good advice. So a very satisfied customer. Also just to point out all the tech personnel I've spoken to have been polite and helpful in trying to solve the problem. Thanks again to Norbert for the final solution

"I've been with eclipse for over twenty…"

I've been with eclipse for over twenty years and have always found their customer service top class. The latest problem was dealt with in a friendly and courteous way and solved within minutes. Well done.

"WiFi issue"

Woody was polite, friendly and understanding. Quick efficient resolution to our WiFi issue - thank yiu