"After a few phone calls to get to the…"

After a few phone calls to get to the right site the person was very good and solved my problem. Thank you.

"I'm not technically minded but with…"

I'm not technically minded but with Liam's patience and help managed to set up my new router which I was struggling to do by myself. Thank you so much Liam and the Eclipse team ❤️ bless you all.
Eva (76 years old)x

"Norbert of Technical "

I had noted a 25% drop in my upload speed , although download speed remains steady. Norbert of the Technical Team was patient and helpful, quickly running a line test to check that my up and down speeds were within limits. Upload was reading 8 Mpbs against my measurement of 6 , so it looks like the “problem “may be caused by a recent change of modem. Thanks for your help.

"Speed dropped significantly, but that's ok according to Eclipse"

I am so disappointed and have reached the end of my teather. I reported a line fault. Eventually, it was confirmed and fixed, but my download speed went from 65mbps to 42mbps Their final response is that it is still above the minimum guaranteed speed, so there is no problem to address. They don’t seem to get it. There is still a problem. Sadly they don’t agree. They are the gatekeepers to Openreach, so I seemingly have no where to go from here.

"Super nice and helpful support"

My landline was dead.
I managed to contact Kebba, part of the Tech Support team at Eclipse, and he was super nice and helpful. He listened well to all that I said and was prompt in taking steps to act on it. We got to the source of the problem, and I was very happy.
Thank you Kebba.

"Eclipse's Response to a failed Router"

Occasionally internet routers will fail - they are on 24/7/365 and have alot of processing to do.
The test of an ISP company is how they sort the problem.
I phoned Eclipse and explained in detail the problem, and from this it was decided to quickly send a replacement configured router.
This arrived and from this it was found that the internet was down - pure coincidence.
When FTTC internet was restored to the island remote location there appeared still to be a set up problem.
I phoned Eclipse and within a few minutes was through to Liam who asked me some questions about the router. From these the problem was highlighted, and from the Eclipse end the necessary setting changes were performed, only requiring at my end the reset of the router.
Its only now, and increasingly so, when the internet fails does one discover how important the service is.
I have ordered a spare router so that should, in the future, there be a problem I can be up and running in only a few minutes.
Well done Eclipse and Liam for this excellent and quick resolution.

"NO CUSTOMER 'CARE'"

On 2nd March I received a nonsensical letter from Eclipse dated 9 February(!) telling me that their email to my longstanding 'eclipse' address had been returned undelivered. The letter went on to tell me that there would be a charge for sending me paper bills: this is in spite of having paid my broadband bill monthly by DD since 2007! How strange then that Eclipse's standard acknowledgement to all 3 emails I have sent since 2 March as follow up have been received on my same email address! Each standard acknowledgement from the customer 'care' team assures me that they aim to reply within 2 working days; 5 at worst. Yet here I am with no reply 12 whole working days later and still counting. This is not 'care'; this is not service. This is inexcusably appalling. For comparison my energy provider Octopus replies to my emails within hours, not days.
I need an urgent explanation: BY EMAIL!

"Couldn't have been more helpful."

Couldn't have been more helpful.
We had an issue with a web developer who had disappeared having set up our site and we are now unable to get hold of him. AJ was very helpful in getting our domain, which Eclipse host, redirected for us.
Thank you, another really helpful member of the Eclipse team.

"Thank You - Max & Tom :)"

A belated but big 'shout out' to Max (9.2.24 call) & Tom (12.2.24 call) who made the whole process of reviewing our Broadband package effortless and, dare I say it, enjoyable (!). They were both a pleasure to deal with, patient with my Luddite tendencies, shared encyclopaedic product knowledge in a bespoke & un-patronising manner ... simply, top drawer professionals - hope Eclipse recognise the asset boost you give to the company in such a crowded market! Sincere thanks:)

"Perfect Norbert"

Norbert was perfect in patiently sorting out a router that would not connect with phone and computer. You could not have bettered his service. Thank you!