"Well done Mateo and Ben!"

Mateo was a great help regarding a fault with my router. Very friendly and most most competent.

Sorrry, although Mateo gave me the right information, I still had a problem. I spoke with Ben directly today, and he solved the problem.

Not Mateo's fault. If I had not missed out a number in the sequence he gave me, it would have worked .
My fault!. So thanks to both of them for their excellent help.
Barry Clutton

"Was on a chat with Tony Derwin!!!"

Was on a chat with Tony Derwin!!!

He's a credit to your company!!

"Had a problem signing in"

Had a problem signing in. Your operator was very helpful in getting it sorted. Great service as usual This is why I stick with Eclipse

"Rose made a conversation I was anxious about really straightforward"

Absolutely dreading this interaction: moving house in two stages because the new house was not ready. Also needed to try and change broadband package. Rose made the whole process totally straightforward. I even came out with a lower bill. All my daft questions answered really clearly.
And we won't be without broadband when we move which is a huge relief.Thank you Rose

"all my questions were answered…"

all my questions were answered informatively, pleasantly, clearly

"Ania was excellent"

Ania was excellent: helpful and efficient with dealing with my request.

"Hasseling my 86 year old mother"

after writing, and phoning many times to cancel any services from this company my Mother has not heard from them in 3 years only to receive a threatening demand for a overdue balance, which is completely fabricated, my mother foolishly signed up after a cold call for outsourcing call to them but as we have moved to BT Digital voice 2 years ago, and had a new number it would be impossible to make any calls through them,
please stop harassing my 86 mother this all cause worry and stress

"Threatening my elderly mother"

Further to my complaint in December 2022, on Saturday 7th October 2023 my very elderly mum had an email supposedly from eclipse saying this is a last warning (she hasn’t had any other correspondence since December 2022) to pay £42.80 immediately or they will start legal proceedings against her. She 87 and now very worried. I’ve emailed eclipse to check if this is a scam but haven’t heard back yet, (now Tuesday 10th evening). If it is eclipse, it’s shockingly disgusting behaviour. I asked eclipse back in 2022 to please not contact my mum anymore (she’s very vulnerable now) but to contact me instead & I would deal with whatever, that obvs wasn’t taken on board.

"Further evidence of their inefficiency"

Further to my last detailed one-star review . . . I was eventually told that the lapse in time between me informing them of my DD cancellation (after they never replied to my queries about leaving them) and them actually getting in touch, meant that they would apologise by not asking me to pay for the time following the DD cancellation. (And that was only done because they NEVER responded to any of my previous emails or letters asking for guidance or protocols for ceasing using them). Now MONTHS LATER, they have JUST threatened me with legal action unless I pay . . . this really is the worst possible sort of company. Talk about left-hand / right-hand . . . . My advice is obvious, NEVER risk using them.

"What is happening????"

Our landline and WI Fi have been down since 27th September. We are told it is due to an outage.
Is it good customer service to leave us with no service?
We phone from a mobile every day and speak to customer services who are polite and friendly and tell us many customers are without a service. Is this right please?