"Arrived at MTB to collect my new…"

Arrived at MTB to collect my new e-bike, Greeted with very helpful & friendly staff.
Great shop with a fantastic choice of bikes, & some good deals too.
Highly recommend a visit to see what’s on offer.

"Five star service"

Absolutely fantastic people to deal with so helpful and knowledgeable.On collecting my cube E-MTB They went through everything and set the suspension to my spec. I would definitely recommend them to anyone.

"Excellent communications and customer…"

Excellent communications and customer service

Recently ordered an EMTB from MTBMonster.

I asked them several questions over email - always either getting a prompt reply or when they were busier getting an apology mail and a reasonably quick follow up.

After ordering the communication was excellent. The bike was in stock at the supplier but not with MTBMonster. At least once a week I got an email letting me know how my order was progressing and then when it was dispatched from the supplier, recieved by themselves and then set up and dispatched on their courier.

A friend of mine ordered the exact same bike from another shop and it took 6 more days to arrive!

Super happy with both the service and the product.

Would recommend to friends and use again.

"Bought my trek two weeks ago and got a…"

Bought my trek two weeks ago and got a fantastic price. I phoned mgb monster on Monday and received the bike on Friday .thank you Georgia for being very helpful

"Chris B"

Chris B
I would say that if you’re buying a bike, go and see these people. They are knowledgeable, professional and extremely informative, making the whole experience an absolute pleasure. Nothing was too much trouble and the bike I purchased was very competitively priced. So it’s a big thanks to Matt and the rest of the team.

"Price match"

Price match. Matt offers deal lowest he can go , next day Mtb drops price and he wouldn’t drop price , doesn’t do price match they promise

"MTB Monster, great buying experience all round"

Great product, MTB were really helpful and the communication was 100%. I would certainly biy from these guys again.

"Excellent bike at an excellent price"

I purchased my Cube e-bike from MTB Monster and found the whole process to be easy and relaxed.
Their price beat everyone else and the hand-over was easy and I am really pleased with the bike … thank you.

"Très professionnel"

Très professionnel. Le vélo était très bien emballé pour le protéger pendant le transport. Je recommande ce magasin.

"Great friendly bike store even via mail order"

I was looking for a eMTB from my LBS and noticed that MTB Monster were very competitive on pricing even with a CycleScheme voucher. Throughout the initial enquiry, further questions from me, ordering, and receiving the bike, it has been a pleasure. I say this because MTB Monster have a team that is active on the website to chats, respond to emails promptly. No questions too stupid and answered with speed, and professionalism. I want to say my experience has been top notch and no request of mine was too difficult that MTB Monster couldn't cater for.

I am happy to be a MTB Monster customer and a proud owner of an eMTB plus extra gear. Well done to the team and you won't be disappointed if you choose this company to buy your next bike even if its not your LBS.