"My shopping experience was good however…"

My shopping experience was good however despite showing my blue light card and NHS ID and being told I could get discount on non sale items, I’ve just noticed when I seen my bill that this wasn’t deducted

Ps I’ve just had a response from OB and apparently I have to wait 24 hrs before I can response so I’m using edit to point out that although I appreciate your prompt response and I appreciate you directing me to your website, however you haven’t actually read my comment correctly as I said ‘non’ sale items - in other words I wasn’t given discount yet the sales assistants (both of them) acknowledged that it would be deducted from full price purchases.

"Fab Shop"

Lovely shop the colleagues were great. Also fab products I always love the home range.

"If I could raid a store it would be this one."

My favourite store for homeware clothes, and jewellery. Perfect for gifts or something special to treat yourself.

"Staff were friendly and the shop was…"

Staff were friendly and the shop was lovely and clean

"Very welcoming staff and great choice …"

Very welcoming staff and great choice of products and appeared to be of good quality. I will definitely be coming back soon!

"Thank you so much for helping me when I…"

Thank you so much for helping me when I lost an earring due to a loose back. Replacement pair shipped out for free and arrived two days later. Very impressed with customer service.

"Really helpful member of staff"

Really helpful member of staff

"Lovely shop with an amazing team in the Cardiff store"

Not only is Oliver Bonas a lovely shop, they also have an amazing team of staff in the Cardiff store.

During a recent visit I was touched by the kindness and understanding of one of your store assistants 'Emily'. I was a little emotional on this day, and to be greeted by a friendly face, who was empathetic to my situation meant so much to me. I was overcome by the kindness of a stranger.
From Andrea

"Went to store in Exeter for the first…"

Went to store in Exeter for the first time. Loved all the clothes!
The sales assistant was helpful and got alternative sizing from out back.

"I loved the strap on a grey bum bag but…"

I loved the strap on a grey bum bag but it’s a shame in the straps sold separately they did not sell this colour strap separately