"Over-priced and poor quality "

Quality is so poor for above-average prices. I was so happy to get a handbag I loved for £65 but the zip began to glitch after just two months. I also bought several necklaces for my daughter and the clasp broke on one after a short time. You charge quite a lot but all your products are made in China and East Asia, just like every other shop, and if the quality is so poor this is unacceptable

"Wonderful "

I love their stores and their customer service across stores and online is exceptional. Special shout outs for Andrew and hollie!!

"Everything great until you want your money back. "

Great shops, great clothes, great staff, speedy deliveries with online purchases. Rubbish at refunds!!!

"BEWARE WOODWORM IN FURNITURE"

Bought wardrobes from them that are infested with woodworm, not able to get rid despite several treatments.

"Rude staff"

Absolutely FED UP of being followed around the Byres Road branch in Glasgow. I go often as it's closer to where I live and I love the clothes and nice accessories but I have been made to feel unwelcome on several occasions. On my most recent visit I was followed around the store by staff pretending to be 'fixing things' as someone who has worked in retail for 9 years I know that wee trick 😊 I tried speaking to a member of staff at the door about it as I was leaving and she smirked and rolled her eyes at me and made me feel as if I was imagining it! I won't lie I got upset at that point and told her it's not nice to make people feel like that but she didn't seem interested. As someone who works in customer service I would never want to a make a customer feel like that. The older lady with the short brown hair is a snob and literally looked me up and down as she was coming out from the back too and yes im aware there is one in the city centre but I don't see why I should need to go there just because the staff are rude and lack customer service skills.

"Oh dear, what's happened to Oliver Bonas?"

Oh dear - what's happened to Oliver Bonas? One of my favourite shops and one I have left 5 star reviews for in the past. Until I went to the Richmond store yesterday. No staff at the till, had to ask out loud for someone, then a very unfriendly assistant took my money and just passed me the unwrapped earrings and receipt. I was met with surliness when I asked for them to at least be wrapped in tissue. No thank you, no hello or goodbye. SO different to your store at Waterloo Station. Usually a joy to shop in, I won't be going back to the unfriendly Richmond branch.

"Amazing customer service"

I love OBs. The staff are always very friendly and helpful, and I love all the items. Recently I ordered a weekend bag from here and unfortunately the Evri delivery guy left it outside my house so it was stolen. OB customer service were great and immediately offered me either a refund or to replace the order, so I got the order again a few days later. Very happy thank you OB!

"I was shopping for clothes for my wife…"

I was shopping for clothes for my wife for a funeral. The lady who served me was exceptionally helpful and kind, giving me advice and helping me select a range of items.
She couldn't have been more helpful.

"Wonderful human beings!"

The ladies in Farnham store could not have been more helpful, digging out really rare sale earrings to replace some my daughter had lost. They also kindly furnished me with a glass of water when I was feeling unwell. Such kindness, and excellent customer service. It’s rare to find, so thank you Oliver Bonas for really caring about your customers. Very much appreciated!

"This store is so inviting"

This store is so inviting, beautifully laid out with enticing goods on every shelf. And they have staff who smile and chat and help. What more could you want?