"Perfect manager shop great customer service and a…"

Great shop great customer service and a really nice helpful manager who dealt with my faulty purse .

"Great customer service and amazing shop assistants"

It’s been massive pleasure buying some presents for my relatives in Oliver Bonas Embankment Station Shop.
I’ve received an amazing customer service from: Priyanshi, Holly and the line manager Sian.
I definitely recommend this lovely store to all the customers. 🍀👏

"Two lampshades gorgeous. One lampshade a waste of money"

I ordered three lampshades from Oliver Bonas each at £30. Two were Alma white boucle & green tassel. These were strong and well-made and looked exactly like the picture. I love them. The other shade was “Ero lilac velvet and tassel”. Well, that was how it was described on the website. Description of the shade was ‘fabric’ which I thought would be velvety & luxurious. But what arrived was thin cardboard slightly velvety looking on the outside. The tassel wasn’t a tassel. It was a shiny little stuck on fringe that doesn’t even hang. Totally not worth £30.
PS I tried to leave a review on the Oliver Bonas website, but it’s impossible. You have to email them your review which they look at secretly.

Since reading the OB reply, I have emailed the Customer Services and I await their answer.
The answer is that a senior team will be looking at my review. I have returned it free of charge
Result = a good company but this particular product is poor value

"Discovered a fabuloud new Gift Emporium "

I discovered them for the first time in Brighton on 11th Nov. Loved the 2 purchases which are Christmas gifts. Also by joining them online they gave me a £5 credit. Yesterday at 5pm I ordered 2 more items as Christmas gifts....they were delivered at 10.30 this morning. Fantastic service. And all 4 items Ive purchased are unique and great quality.

"Just want to give a shout out to all…"

Just want to give a shout out to all guys and dolls in Plymouth store. Everytime I’ve been in there I’m approached with a friendly smile and offered help, I’ve worked in retail myself and there’s nothing worse than not been acknowledged. I couldn’t find exactly what I wanted but was offered an alternative which was perfect and my partner loves it. Will definitely be returning when I’m in Plymouth again.

"Amazing customer service "

Huge shout out of appreciation and gratitude to the customer service team for being so kind, helpful and understanding during an unfortunate and unexpected issue. Best customer service resolve with speed and care. Highly recommend this brand, quality is brilliant and beautiful ❤❤❤❤❤

"Love Oliver Bonas"

Love Oliver Bonas. I love it as I am between 3 sizes. Between 12-16 depending on shops. But with oliver I am between a 10 or a 12. The clothes are comfy.

The only negative is, the refunds take sooooooooo long!

Apart from that I love them.

"Appalling Service. Would not order from again "

I placed the order and you took payment on 28th October. Having waited over two weeks wondering why delivery had taken so long, I receive an email stating you were refunding the payment with no reason given. I then checked the stock and two out of the three items were still available and all three were available when I actually placed the order and paid. I also have to wait a further 4 - 5 days for the payment to be credited to my account.

If you are not willing to fulfill an order then you should at least refund immediately, inform your customer at once and have the decency to provide a full reason. This is appalling customer service and I certainly won’t order from you again

"TORTOISESHELL GLASS ESSENTIAL OIL ELECTRIC AROMA DIFFUSER SKU: 1809510"

I recently ordered an oil diffuser from Oliver Bonas, it lasts about an hour before having to top up and quite frankly is so loud it’s unbearable.

I would write a review on the product itself but it won’t seem to let me.

If anyone is thinking about ordering this product I would highly recommend spending a touch more and ordering from neom.

"Terrible decision to ban employees from wearing a poppy "

As we are now in Remembrance Weekend, I think this needs airing.

The following is an official communication from Oliver Bonas:

“Whilst we recognise the significance of wearing a poppy, we request in the interest of fairness and consistency, poppies should not be worn on the shop floor and that we stick with OB issued pins and badges”.

They have also been notified that they won’t be observing the minute’s silence on Monday.

Yes, they can’t even spare sixty seconds. One single minute in honour of the countless men and women who bravely gave their whole lives, sacrificed their future and were knowingly slaughtered fighting for mine and your freedom. For the world today. For the freedom to safely walk down a high street and go shopping.

How lost from our moral compass can our society be that we’re happy to promote some of the quite frankly, ridiculous stuff that I see on a daily basis (and yes Oliver Bonas included) and yet we can’t even honour the people who gave their lives for us to do this?

What irks me most is that I would genuinely expect so much better from Oliver Bonas. They’re held up as the quintessential modern British retail store. I always tried to support it. They’re not some distant, American conglomerate.

I can only hope that Oliver Tress and the OB team reverse this ridiculous decision and/or, at the very least, the staff on shop floors across the country proudly wear their poppies and respectfully honour the minute’s silence.

At the going down of the sun and in the morning. We will remember them.