"Wandsworth Southside store experience"

I was in the Wandsworth store today and made to feel very uncomfortable by a member of staff who followed me around the store for about 10 minutes. I was there to choose a gift for my friend so was taking my time looking at the items and instead of asking me if there was anything they could help with, I was made to feel like a criminal having done nothing wrong. As a long time shopper with OB, it has made me question whether I will enter one of their stores again.

"Oliver Bonas fan! "

I love Oliver Bonas things- so colourful and bright. I particularly enjoyed
my brief visit to the Victoria branch which holds a lot of stock. The assistant was helpful in showing me different black bags and getting one from a high shelf. Thank you.

"Kindness "

Employees are very kind and professional

"Glasgow Central 🧑‍🍳😘"

I had a gorgeous interaction with one of your staff members in Glasgow Central today. The store in general is very welcoming with both staff present greeting me with smiling hellos.

The dapper gent who offered assistance gave me a lovely genuine compliment and it really brightened my day. I wasn’t planning on purchasing but the friendly relaxed vibe of the store made me buy a couple things, and help inspire a future online haul for Xmas decorations ❤️

Thanks again for the lovely experience. The gent didn’t request a review (I always find that a bit desperate/much unless it’s been a complex situation or something) but kindly sent me a receipt by email (which I would normally ignore/delete) but I was so impressed I decided to seek out how to leave feedback and was happy to see how easy you make it for customers via a clickable link on the receipt.

Transaction ID: 728

Date and Time:
15/10/24 11:51

"Good quality clothing"

Good quality clothing

"The staff is super helpful and kind"

The staff is super helpful and kind

"Always a lovely experience "

The website is well laid out and easy to use. The staff in store are friendly and helpful. I can always find something I like in store and online.

"I love this shop "

I love this shop ; it’s set out so nicely , the staff were so helpful, my first go to shop .

"Lovely staff and lovely bright colours! "

The staff in the Chiswick store are so lovely and friendly. It is a pleasure to visit here . Plus, If I bring my dog in - admittedly he is very cute - but nevertheless, they are always so sweet with him. The clothes in the bright happy colours always cheer me up and if I am looking for a gift, I always find the perfect something.

"St Pancras Superstar "

I’ve just had a great experience at the St Pancras store. An assistant was polite, patient and went well out of their way to help me. I’m sorry I didn’t get her name but she had fabulous nails.