"Love that Arc’teryx design their…"

Love that Arc’teryx design their clothing with long arms as standard. While the products are a bit on the expensive side, the quality seems worth it. On top of that, delivery from Germany was impressively fast. Overall, I’m very happy with my purchase and will definitely be coming back for more!

"They do not care about the customer"

Ordered the Metric IS pants in XXS. However the item I received says S/P - although the packing slip says size XXS. I saw they had the same item on ReGear (Metric IS pants, limelight, xxs, like new) but at a higher price. I asked if I could buy these pants for the same price - so I would actually get the item I paid for. They said no.

In addition, around the same time I purchased the Sentinel jacket on their Outlet site and I’m still waiting for the item to arrive - it’s been 2 weeks.

This is a joke. They sell their items for $$$$ yet they do not care about the customer at all.

"Super dårlig service."

Super dårlig service.
Har ikke modtaget mine sko,
Pengene er trukket på mit kort☹️

"Kjøpte kostbar Arcteryx Ralle Parka…"

Kjøpte kostbar Arcteryx Ralle Parka jakke og fant at glidelåsen var defekt, entret skjevt og derfor veldig tungvint å trekke opp. Butikken Anton Sport var enig at det var feil men de fikk tilbakemelding fra Arcteryx at glidelås var OK. Derfor nektet de å reparere jakke. Skuffende å få denne tilbakemelding, hadde forventet bedre service og kvalitet på så dyr jakke.

"Jeg bestilte en jakke for 8 dage siden…"

Jeg bestilte en jakke for 8 dage siden og der stod 3-4 hverdages levering det er simpelthen ikke i orden min pakke er heller ikke engang kommet til Danmark deres leveringstider passer slet ikke

"Order number 0033178912"

Order number: 0033178912

I’m a frequent Arc’teryx customer—this was my sixth (6!) order from their official website alone. Unfortunately, it’s also been my worst experience. My order, worth $1483 CAD (purchased with a 50% off promo code), was delivered, but none of the businesses at the receiving address saw the package (I contacted each of them personally to clarify). So it means not only did I lose the package, but I also lost the promo code and the chance to repurchase the items at the same discount.

UPS investigation was initiated, which provided absolutely no new information—they simply repeated what I could already see using the tracking code. All I wanted to know, which business received my package? Where is the photo proof, where is the sign of the recipient? None of this was provided to me. Despite this, Arc’teryx thought it was a valid reason to close the case, offering no resolution or compensation.

What’s most frustrating is the inconsistency in Arc’teryx’s approach. Based on my research, they have refunded other numerous customers in exactly the same situations. Why am I being treated differently?

None of the businesses at the delivery address received the package, and I expect Arc’teryx to take responsibility and issue a refund.

The disregard for its loyal customers is unacceptable. I no longer recommend this company and will make sure others are aware of their unreliable and inconsistent service. If you care about fixing this mess, you can reach out to me with a proper solution. Otherwise, you’ve lost my trust for good.

"Dårlig service"

Dårlig service, svarer ikke på mailen. Jeg har også tidligere på året været i kontakt vedr. reparation af min jakke, som fik et hul ved kontakt med en gren.. Processen er meget rigid, og da deres reparations-samarbejdspartner er lokeret i Schweiz (nok pga. de lukrative skatteforhold), er egenbetalingen for at sende den til reparation markant. De tilbyder end ikke et fragtlabel, så det er lettere for kunden at sende den ind – man skal selv stå for det hele. Som prikken over i'et, er de nu stoppet med at besvare mails.

Mit bedste råd til dig der overvejer Arcteryx er derfor at finde en anden udbyder.

"I bought a long black puffer jacket for…"

I bought a long black puffer jacket for $900. It is not warm at all and the white feather sticks out as it does with a $100 jacket. Very low quality and overpriced. It was my first and last experience with this brand. Just awful.

"Package not delivered "

Terrible experience.

Purchase not delivered. They said met customer, actually not. Not signature need, no delivered photos has been taken.

Terrible customer support, they investigated for over 3 weeks. Still cannot resolve this issue and I didn’t get any reply yet.

Order number: 0032649941

"Topverkäuferin"

Super Beratung im Arcteryx Shop in Berlin Rosenthaler Straße. Tolle Produkte, habe ein Ralle Daunen Parka gekauft. Top Bedienung durch die kompetente und höfliche Stella. Danke für den hervorragenden Service👍