"Fission SV Mitten. Freeze your fingers off in these"

Poor insulation quality. They were fine at levels near zero but below zero they are very very poor. Fingers have never been so cold skiing. Had to seek shelter to warm my hand up. Only used them 7 times but unsuitable for sub zero conditions. Spring skiing gloves not winter quality. Wish I could send them back. Can I?

"Arcteryx have taken my money , but the product has not arrived"

I placed an order with you for for £800 of goods. Arcteryx have taken my money , but the product has not arrived . I have just looked at the UPS tracking details which says: Monday, January 6 5:33 AM | CATERHAM - All merchandise is missing and the empty carton was discarded. UPS will notify the sender.

Order #: 0035067142

I have heard nothing from Arcteryx & my money has been taken! A very disappointed & unhappy customer.

"Poor customer service"

I ordered a cap as a present for a family member. It was due to arrive before Christmas but actually arrived a week late. The only offer of compensation was 20% off a future purchase. I note that others have had a similar experience. I will not be using them again.

"Versand & Kundenservice schlecht "

Ich habe im Rahmen des Black Friday Sale eine Skijacke bestellt.
Paket kam schnell, aber wurde durch UPS direkt an einen Paketshop weiter geleitet.
Im Paketshop war das Paket dann nicht auffindbar.
Arcteryx hatte mir daraufhin eine Ersatzlieferung angeboten.
Nun wurde mir 4 Wochen später mitgeteilt, dass das Paket beim Versanddienstleister aufgetaucht ist und an Arcteryx zurück gesendet wurde.
Eine Ersatzlieferung würden sie nun nicht mehr leisten.
Ich kann ja aber neu im Shop bestellen (die Jacke kostet jetzt ohne Black Friday das doppelte).

"Transaktionsentgelte"

Wie hier schon beschrieben wurde, werden einem Transaktionsentgelte von der Kreditkartenfirma in Rechnung gestellt, weil das Unternehmen sein Konto nicht in Europa führt.

Das darauf vom Unternehmen nicht hingewiesen wird, ist im Konsumentengeschäft äußerst fraglich und unprofessionell.

"Incredibly good apparel "

Purchased a Fissile SV coat and I'm super impressed with the quality and design of the coat. Hoping it's durable and the customer service is great if ever needed with such an expensive item. Arrived really fast and packaged well. Think I'll be back to test out the other products...

"Azienda fantastica"

Azienda fantastica, sono anni che acquisto i loro prodotti. Ho avuto un problema con una giacca a vento, inviata e riparata subito. Grazie

"Was a great company, not anymore"

I used to love this company. My daughter and I got to doing random hikes so often eventually i changed out my entire wardrobe with arcteryx so at any point we could just meander as we like... then I bought the gamma mx pant. My gamma mx jacket had suffered so much abuse and still looks new 4 years later. So, when i saw they gamma mx pants I was thrilled. The pants ripped the first day I wore them, arcteryx did nothing but recommend taping it. I figured well I'm pretty rough on my stuff so maybe i took it too far. Then I saw several posts with the exact same tear in roughly the same area and the tear was the same shape a kind of square corner type rip. It was an obvious manufacturing defect. Contacted them and they did nothing. Then, figuring its a fluke but i still want durable clothing, I bought a covert cardigan and it ripped as well, same treatment. Everything that i bought before the gamma mx pant still looks brand new to this day. If it was just that i was too rough on my gear I could accept it but theres such a hard line when they switched from durable and sustainable to overpriced fast fashion on a small scale. I don't know what brand I'm going to buy when this stuff wears out but it won't be arcteryx.

"Terrible customer service for a premium brand"

Genuinely experienced some of the worst customer service ever from a supposedly premium brand. I went to their flagship store in London and experienced almost negative customer service. I should have been deterred, however I decided to order a coat online. Despite assurances on delivery days, I was kept waiting at home for days on end. Whilst I appreciate the courier is not Arc'teryx, they do still represent the company. The response from Arc'teryx essentially is a shoulder shrug, with an offer of a discount on a future purchase (!). To get to this generous offer took days and days of emails, with the staff wilfully misunderstanding the complaint and misnaming me. The shame of it is that I like the coat (hence the two starts) so shall be keeping it (I appreciate that this is not exactly a massive problem!).

I wrote an honest review on their own site which they decided to delete, with no reason given.

So, if you like something and can find it in-store and don't require any assistance, I would say go for it. If you have to rely on any customer service or a home delivery, I would avoid.

"Not trustworthy"

Do not trust the online part of this company for anything important. We ordered gloves for our son's Xmas present on 1 December and were repeatedly told they were out for delivery...delayed but on their way...etc. This morning (1 working day before Christmas) we telephoned customer services to be told that the gloves would not be delivered, had been returned to them in Germany and that a refund might be processed in due course if someone opened the package...? "Jessica" on customer services refused to give her surname and then put the phone down when I asked to speak to her manager. My son will be sad, but that is the last time we buy anything from these muppets.