"Terrible company"

Terrible company. I ordered and paid over £500.00 for a picket fence, the website said up to 8 weeks for delivery, which wasn’t an issue on my part. I called after 6 weeks to check on progress, telephone number just goes to voicemail.

I emailed and finally had a response to say that the fence that I had ordered is now unavailable!!! Were they actually going to tell me this or just hope that I had forgotten about my order? I have emailed back to request a refund, but no response this time!! I guess I’ll be chasing my refund via the bank!! Not good :(

"Do not use"

Do not use, its a scam. Paid £400 no trellis

"I am modifying this review from One star to three."

Ordered 8 omega trellis pieces on 22SEpt. Tried phoning several times first but no answer. Then contacted them with request to change order to larger, more expensive trellis - but no reply to this either (despite more money being ‘on offer’)
Have re-emailed them today but expect no response before my 30-day deadline is up next Thursday before I can start the bank’s form to reclaim the money. Reading these reviews I am amazed no banks have blacklisted this company so that when people make orders the banks block the payments. Why is this company allowed to continue to take people’s money while failing to fulfill or even reply, give email receipts, or any other feedback? It seems from the other 1 star reviews that the company has maybe ceased trading without ceasing taking money? Pretty disgusted that there seems no regulation that prevents this.

I finally was contacted by LiveOutside and after discussion my money was refunded. I still don’t know why they failed to acknowledge my calls and emails but have to give them credit for this, albeit late. I hope that the reason for my bad review was a glitch in their operations.

"Delivered on promises"

No problem with responses from the company, replied to recent email within 24 hours. Oslo Planter delivered today, in line with expected delivery time of 6 weeks. Very happy.

"Placed an order £400 received no order…"

Placed an order £400 received no order confirmation……rang the phone number from the website & it is out of order. Emailed them, no reply. Credit card company advised I can’t reclaim my money until after 30 days has passed. Clearly a scam & shocking that companies can get away with it - DO NOT ORDER FROM HERE

"Dont use this site!"

Dont use this site. It's a scam. The phone doesn't get answered. They don't reply to emails. Thier website states that the items are in-stock and will be delivered by courier. However, order confirmation states items will be delivered in 3-12wks... Steer Clear.

"Same experience as James … had an…"

Same experience as James … had an outstanding product .. Oslo trellis .. never supplied said was out of stock and no refund given now can’t make contact.

Such a shame as the gazebo was delivered and was excellent quality and customer services to start with was excellent .. something clearly happened over the summer .. been trying to contact since July … having to raise a dispute though cc company

"Ordered 3rd June 2021 no reply"

Ordered 3rd June 2021 no reply, nothing. Phone won’t answer, goes to voice message to say try later. Checked companies house nothing visible. Had my money and ran.