"Again delivery still waiting 3days its…"

Again delivery still waiting 3days its hopeless we will not use you again
Very disappointing
Will rate the Same on trip advisor

"Easy order process"

Easy order process. Good communication and great product

"Avoid, bad experience - shame because the seat looks good"

I ordered the York arbour seat. When it seat arrived it was missing the back part, and I received another customer's order of 3 wooden posts instead. My name and address was on the wooden post delivery though, so the error must have happened at the packing stage.

I contacted Live Outside - they weren't very apologetic and were slow to rectify the problem. Fairly poor customer service.

The packing slip was not detailed - each package was just listed as 'wood', so it's difficult to check if everything is present and correct whilst the delivery driver is there (especially because they usually want to dash to their next delivery). All the communications say you have to check the items, but this is impossible as the instructutions / detailed list of parts is packed up inside a load of wood.

On top of this, delivery was slow as it comes from Poland (which isn't made clear on their website). The website still shows outdated info about delivery delays due to COVID.

The seat was really difficult to put together. You have to attach the arbour trellis to wooden posts from the inside of the trellis and it's so difficult to get a good angle (pre-drilled holes would have helped, seems very ill-thought out). There were some pre-drilled holes but only on the seat part itself. It took 3-4 people to put it together and my dad is good at DIY.

In terms of quality at first glance it was good but on closer look the wood is split and peeling in places.

I wouldn't recommend shopping with Live Outside. I thought I'd give them ago but ended up regretting it.

"Fence Toppers"

Order took longer to arrive than originally advised but it was coming from Poland so understandable I suppose. Impressed with the quality of the fence toppers though, but disappointed that I had to buy 5 when I only wanted 4.

"Good fence, terrible delivery"

The fence is good but it took a month to arrive. The courier tracking’s “estimated date” was weeks off (which we waited at home for), and then they didn’t even show up on the day they called to confirm they were arriving (which we also waited at home for). It actually arrived two days later.

"Company is extremely irresponsive to…"

Company is extremely irresponsive to the extent you question if they are a fraud. Got my goods in the end, but lost a lot of sleep over it. Super unprofessional.

"Lovely looking pergola"

Lovely looking pergola. Took a while to arrive from Poland. Would buy again

"Excellent product beautifully packed."

Excellent product beautifully packed.

"Didn't realise it came from Poland but…"

Didn't realise it came from Poland but satisfied with my purchase 😁

"delivery still not arrived"

delivery still not arrived
contractors sat around
absolute clowns on transport
terrible service