"All good"

All good, quality products, prompt delivery

"Co couldn’t deliver for a few weeks so…"

Co couldn’t deliver for a few weeks so returned my money immediately-good customer service

"Excellent service"

Excellent service. Delivery date given and arrived on time. Excellent quality of wood and design.

"Not too helpful at all.."

Delivery times too long 5 weeks for some reason! Dealing with 3rd party delivery company was also strange. They wanted me to help unload the delivery? That’s not what I paid for. I tried to change delivery address but the company refused and so did the delivery company. The new address was in the same town, 1 mile down the road!
Not helpful at all!
Next time I’m buying locally.

"I ordered fence panels and a gate based…"

I ordered fence panels and a gate based on pictures from the website which is not always advisable but I am well pleased with the quality especially at the price. I had a phone call advising me of the delivery date and on the day I rang them to see if they knew the time slot. Very helpful as was the delivery driver. Would definitely use again.

"Slow, slow, slow"

20 Oct: order placed - payment taken immediately!!
28 Oct: informed item out of stock despite - website saying they had 70!
31 Oct: agreed remaining items to be shipped
14 Nov: chased order and refund for out of stock item
15 Nov: item shipped & out of stock item now to be included!
30 Nov: shipment received (from Poland) - 1 incorrect item sent
5 Dec: refund received for incorrect item

Products in good condition (hence 2 stars not 1) but service poor and slow. Don't use if you want things quickly.

"Although the product I was sent"

Although the product I was sent , was not up to my expectations.
But the company was very fair and honest, and they returned my money as quickly as they could

"Product fantastic..well built and very…"

Product fantastic..well built and very good quality..
The only reason for only giving 4 stars is the lack of being able to speak to someone on the phone.. the number on the website is obsolete..!!
I did email and I did get a response within 2 days..so apart from that annoyance , I would definitely use them again..

"Apparently they haven’t given the…"

Apparently they haven’t given the courier my name address or email so obviously can’t deliver I have sent them 4 emails to ask them to send my details to the courier but with no response

"Expected 5-8 week wait for fencing and…"

Expected 5-8 week wait for fencing and it came earlier- well pleased. Phone call to let me know what was happening rather than e-mail made for great customer service
Thank you