"Not a great experience"

My rating is based on the fact that after my initial order there was no update on my delivery time scale , just a quick e mail would have been sufficient. The courier company used to deliver my order was simply appalling due to misinformation on delivery slots and the time spent on the phone chasing them up. As far as the product it is still in its packaging as it turned up at 20:00 instead of the 10:30 -13:30 re arranged slot

"Arrived damaged, poor communication…"

At present the panels have arrived damaged and I have sent photos to the company but have not heard back as to the next steps and around getting a replacement organised - the telephone number on the site is never answered and the email response has been slow as a week since last correspondence from them

"Everything good"

Everything good, didn’t have too long to wait for purchase. Delivery guys were great. All put up, With no problems.

Looks good

"This is becoming a nightmare experience…"

This is becoming a nightmare experience - after a really bad delivery experience where I did not receive the nuts and bolts or instructions on how to assemble the flowerbox and trellis, I have now tried contacting the company via phone, email, and Facebook with no response. The flowerbox parts are sitting in my garden with no clear view of what happens next. No idea how to get their attention or help.

"You would have qualified for 5 stars"

You would have qualified for 5 stars. You said delivery would be 2-5 weeks and my trellis was ready to be despatched in 11 working days. Brilliant!!
Unfortunately, you were let down by your delivery people who, onThursday 19, May 2022, nominated delivery for Monday, 23 May. This was confirmed by them at 18.28 on Friday 20th.
At 09.10 on Monday morning I received a call from one of your young ladies, telling me it would not be coming. I cannot express to you my disappointment.We bought Cartref brand new in June 1974 and have lived here peacefully for almost 48 years.
13 months ago a new neighbour moved in, since when it has been like living next to building site.
However, the trellis all safely arrived on Wed last and my son-in-law and I put it up on Friday and it is admired by all, particularly my new neighbour! Wonderful, I have my privacy back!!!
Fortunately, although now 80 years of age, I have 2 allotments and 2 horses which have enabled me to retain my sanity.
Thanks again for providing a quality product and I sincerely hope I am here to see the guarantee out.

"Long delivery times"

You pay for basic fencing products that say they are in stock and then receive an email that says they will take 5 weeks to be delivered.

"Excellent service and great product"

Excellent service and great product. The Osma panels look great and are good value for money. The delivery was quick and on time. I would definitely buy from again.

"Still waiting for delivery"

Still waiting for delivery
No contact despite emails
Finally contact can not supply for another five weeks so cancelled order completely.
Will not use them again.

"Slow response to emails but products…"

Slow response to emails but products good quality

"Terrible"

Terrible, waited 5 weeks for fence panels to receive an email to say they weren’t going to arrive.