"Friendly and reliable small business"

I was kept well informed on the status and progress of my order, the delivery was quick and on-time, the items were well packaged, and the colour match of the paint was great. There was a slight packing error with one of the items in my order, but the team responded quickly and professionally, resolving the issue effectively and with very little hassle. I'll definitely be using them again for any paint materials I might need in the future.

"Top marks"

Needed a durable version of a particular colour of crown paint. This was the only place I could find it.... quality of product, packaging & delivery were all spot on. Very pleased 👍

"Ordered from these guys last week"

Ordered from these guys last week. Everything came when expected and the paint was exactly what we had picked. Highly recommend them and we'll definitely be using their service in the future.

"Buypaintsonline"

I discussed the situation regarding the paint delivery (I purchased it in February) with Buypaintsonline. It’s been agreed that the paint will be delivered.

Just to clarify regarding the emails I received from your company on 4 May (confirming an order I did not place) and 9 May (follow-up email about my purchase experience) - I did not understand the purpose of these emails.
Please delete my email from your bulk emailing list.

"Brilliant Service at a Brilliant Price"

Ordered 3 tins of bespoke paint for delivery and arrived in 3 days even with a bank holiday. Brilliant price. Very well packed. Just wish other companies could be this good. Would recommend any day Thanks

"Excellent Service, Great price 👍"

Was a bit dubious about buying paint online, however the price was excellent compared to local companies, delivery was great considering the time of year and the strike issues going on. Both tins arrived in great condition. The only concern was that fedx just left them on the doorstep, as they were a day later than scheduled, which wasn't buypaintsonline fault. Would highly recommend and would definitely purchase from them again.

"I ordered paint that was temporarily…"

I ordered paint that was temporarily out of stock. So i asked if i could choose a similar colour that was in stock. They agreed and the paint called Golden Cream arrived 2 days later. Staff were curteous and helpful.

"As described, arrived on time, good price"

Bought some paint for £80 which was £110 in crown, paint was as described and arrived within the delivery window, no issues

"Rang recently as wasn't sure about…"

Rang recently as wasn't sure about what I needed, the person on the phone was very helpful. They couldn't help enough and also helped me through every stage of ordering as I had never ordered with them before. The paint turned out great and I'm very happy with everything. The service was excellent and I will definitely be using use again.

"Horrendous company to deal with!"

Horrendous company to deal with, DO NOT order from these people, from the start absolutely unhelpful, I called 5 minutes after placing the order and was told I could not change the order because it was already mixed, Really? 5 minutes later?, so I had to pay for another order over the phone, to top up the previous order, paid for next day delivery, ONE week later nothing, no refund offered for courier cost unless I write an email, why don't take the complaint there while I am talking to them?
I will definitely wont be ordering from this company again.
Updated review regarding the company answer, of course you don't have an email, I am complaining about why my complaint couldn't be taking care there and then, I called your company 3 times in total, all this calls for just one order, Congratulations about preparing an order within minutes of me clicking to proceed with the sale online, its incredible... I am not slating your company, I am describing my experience, or could you please explain to me why an order placed on the 8th of June has not been received? and looking at the several other reviews complaining about the same issue I would call my complaint hardly a one off.