"Supposed to be 48 hr delivery but took…"

Supposed to be 48 hr delivery but took 96hrs.
Packaging is a joke, a flimsy cardboard sleeve…needless to say the tin was dented causing a leak and meaning difficult to open/ close tin. Paint good and the correct colour (Dulux), but I won’t use the company again and couldn’t recommend them. Their reply does nothing to encourage me to use them again. Don’t apologise for rubbish packaging and damage to tin.
I gave 2 stars because Dulux paint is good but the service from Buypaintonline was poor, late and damaged

"Excellent service and fast delivery"

First time I have ordered from buypaintsonline.co.uk and very pleased with service. Ordered a discontinued Crown Paints colour. Unfortunately I provided the wrong colour name - both shades of green and very similar names. Phoned and my mistake was rectified by Aislinn who was very understanding and helpful. Order dispatched same day and arrived 2 days later. Packaged safely, difficult to do for paint. Will definitely be ordering from this reliable company again. Thanks.

"Very slow delivery despite saying 2…"

Very slow delivery despite saying 2 working days. Poor website and rude customer services.

"crown cupboard makeover paint"

I used to nbuy crown cupboard makeover paint in Jersey Cream which I haven't been able to source for long long time. They other night I googled and this company showed up showing my colour. It's crown paint and Jersey Cream. It came this morning fabulous size of tin for the price and abs perfect I'm utterly over the moon and that'll I'll have some spare but when I eventually run out I'll purchase from them again. My mum also used this older crown paint and I've told her about it too it came within a couple of days brilliant service allround. (HAPPY)

"Excellent service."

Ordered three tins of specialist paint which arrived really quickly, however one was faulty through no fault of this company. After speaking with an extremely helpful and knowledgeable employee Aislinn a replacement tin was despatched promptly to me and they even checked it before sending it. Superb service would definitely recommend this company.

"Items missing from delivery"

Very rarely leave reviews but was very disappointed in my experience. I ordered 3 cans of paint and only 2 were delivered. I emailed company explaining that my painter would need the paint in a few days time. My email was acknowledged but I received no update for several days. I chased this and was told that there was nothing they could do as they had to wait for FedEx checks which take 3 days (by which time my painter would be finished). Not very agile and left me without paint. I was eventually offered a delivery for after my painter had left and then given a refund. Felt this could’ve been dealt with much more quickly - I ordered a product and didn’t receive part of it, surely your priority should be to solve the customers problem who has paid for goods whilst dealing with FedEx yourselves in the background. Totally appreciate that mistakes happen with deliveries but this could’ve been resolved better.

"Excellent service"

Excellent service, ordered Crown Trade Period colours, well priced good quality paint with great colour match. Delivery in 48 hours, would recommend buypaintsonline to anyone.

"Do not trust any of their colour…"

Do not trust any of their colour representations as they are works of pure fiction and level of customer service is sub standard. I would not “buy paint online” from them again as their website is misleading.

Purchased two tins of Crown “Lemon Squash” based on their website showing a RAL 1018 zinc yellow like colour. Instead they sent tins of what can best be described as warm beige.

After a very prolonged exchange with their customer service representative they refused to accept any fault for their website colour representations and told me I should only go by the physical swatches. Even with images showing the website/tin I received/ Crown catalogue they refused to accept any responsibility. It was like reliving the “dead parrot sketch” from Monty Python, but for paint! 😂

"Fantastic service can't be beaten"

Fantastic service can't be beaten. Crown matt paint 2.5ltr high quality paint bought at a competitive price. Fast delivery within two days with full tracked email updates. Brilliant service thank you we will buy again

"Fantastic"

My experience with Buypaintsonline was 10/10. Not my first time using this company and definitely won't be my last.
Fantastic customer service. Great quality paint and speedy delivery.
I'll definitely be using these guys again.