"Best of Service"

I contacted this company to purchase varnish for our Community Hall dance floor on the Western Isles. Getting things delivered to the Islands is a challenge in itself, but it was no problem for Buypaintsonline. Very easy to order and the customer service was second to none. We even got free delivery because it was for a Community project. Every time I do a jig on our newly varnished dance floor (when we're allowed) I will be reminded of how generous this company was. It must be a Gaelic thing!!! Thank you.

"I found them very helpful"

I found them very helpful. They were extremely patient with me when I sent them several emails, and I ended up with exactly the paint I wanted which was identical to some I bought over a year ago from a Crown retailer. Prices were lower than the retailer and the paint arrived within 48hrs. Happy with the transaction and will use again.

"Naff"

Bought some Crown Botanical Noir paint from this site. The paint was expensive which is fine but it was not good value for money. I barely had enough to do 2 coats in a small bathroom. Theres always some patchy bits here and there that need a little more but i had none left so i reached out via email to the supplier to raise the issue and asked them if they would mind sending me a tester pot just to finish these little areas. The response was that tester pots are £4 plus £5 postage. Right. Nice one. Thanks alot. What a naff company selling naff paint. Wish i had read the reviews. Look at the way they’re responding to people on here! I would never have ordered in the first place.
Just to reply to another of your passive aggressive responses to a bad review: how could i have known the paint wouldn’t cover the room enough to have stopped using it for you to investigate??? I have absolutely no doubt that even if i had you would have nothing about it and just said, as you have there, that the product is not your responsibility. My issue was that you failed to address a complaint made by a cutomer, as is evidently your policy.
Little update: got in touch with Crown directly who are sending me a tester pot 😂😂😂😂😂😂

"Excellent service"

Excellent service. Good quality paint and came within the 48 hours as stated. Defiantly use them again.

"Prompt and well packaged delivery"

Despite Covid-19 complications the paint delivery was prompt and well packaged. Thanks

"Avoid"

Delivery is very slow only despatched after I asked where it was a week later even though it states 48hr delivery and next day despatch I just had an abrupt email saying "it will be delivered tomorrow" the paint arrived covered in deep dents even though it was well bubble wrapped in a box so not postal damage it was overly taped up looked like a 2nd hand reject! As I needed this urgently I didnt bother complaining but will never use this company again

"Cannot fault this company 5*"

Based upon some of the Trustpilot reviews I almost went elsewhere, but I'm so pleased I didn't.

What an absolute pleasure to deal with, the website is great for colour searches, but I had a query on one colour where Crown to have used the same name twice. This was resolved by email, and staff couldn't have been more helpful.

Delivery was painless, well packaged paint, and easy to spot whether the courier (FedEx in my case) had caused any damage.

The Crown paint I bought was £13 per 5L tin cheaper than a local supplier, so will definitely be returning.

"Bought loads of paints online with excellent serviceses"

Bought loads of paints online. They were delivered as promised on time. When I emailed a query about paint code, it was answered promptly. Delighted with the quality of excellent services. I would strongly recommend buying again from buypaintsonline.

"Do not trust their online colour representations"

My 88 year old mother ordered green and cream paint for her new shed referring to the online colour charts on their website. A mid shade of green and a cream as she likes a traditional look. Due to the Corona virus, we did not want to travel to the Crown Decorating Centre in Leicester and would have accepted a slight difference in tone or shade. However, we received a pale grey paint, which is shade RAL 7038. This is shown as green on their website. We used 1 can of 2.5 litres as a base coat and asked for a refund for the second can. This has been refused and we have been told that we are at fault for not referring to a paper colour chart. The shade my mother chose was light green. I would not order online from this company again as their customer service is poor and they cannot show colours correctly.
It is well worth visiting a shop where they can show you all the proper colour charts and sample boards. GREY IS NOT GREEN!!! IN RESPONSE TO THEIR REPLY -
My mother chose a green from their online colour charts. We had no reason to suspect that Buy Paints Online would illustrate colours so badly. We have ordered numerous items online including paints, fabric and clothing and have never experienced such poor colour representation before. They showed a very pale grey as a mid green and I believe their website was set up with the wrong colour swatch. Their customer service is extremely poor. The customer service at the Crown decorating centre is excellent and they were cheaper! With Buy Paints Online is it obvious that their ethos is that the customer is always wrong!
We are not overly picky and if the paint had been any shade of green it would have been ok

They have changed their colour swatch for shade7038 from green to grey. It was green when my mother ordered the paint on the 10th September it is now grey. They were showing the wrong colour entirely due to a mistake on their website. BUT appararently this is our error. Swatch above is what me and my mother saw, now look at Sadolin Beautiflex shade 7038. It is now shown correctly, as a grey.

"Very good price and customer service"

I bought some paint from this company a couple of weeks ago.
I dont normally leave reviews for companies, but my experience was very positive, so it feels like the fair thing to do.
The price was the best available, and on top of that the customer service was second to none.
I would have no reservation in recommending this company based on my purchase.