"Beware - An Absolutely Awful Commpany"

Beware - Absolutely awful company.
Ordered paint. Nothing happened for over 2 weeks - they overlooked the ordered.
Then paint arrived damaged and leaking.
Informed company with photos within 3 days.
Was told that I had to have informed them within 24 hrs. They were not interested at all.
The UK Consumer Rights Act 2015 clearly states that damage has to be informed within 30 days. This was checked with Citizens Advice. CA also said they were 'not above the law' and that they should not be putting this in their T&C's.
I had intended taking them to Small Claims, but the process is different for traders in Northern Ireland (I live in UK) - it was all too inconvenient so I had no choice but to drop the matter.
I'm never buying paint from them again, and anyone else thinking of doing so, think twice, as they will not be interested if anything goes wrong.
This is particularly relevant if you live outside of NI. They probably love customers living outside NI, as they know that they don't have to do anything about putting right problems.

"Ignore the negative reviews!!"

Ignore the negative reviews!!

After reading through reviews I was slightly apprehensive about ordering from here, I thought I’d take the risk as prices were the best online. Thank goodness I didn’t acknowledge the reviews! Not only did I save a load of money but the paints all arrived on time, without damage. Happy shopper and will most definitely order from again.

"Still waiting for any response about my Order"

I ordered some paint and wood filler, choosing this company because it said there was a 48 hour delivery.
My order was processed 6/7 but it has not been delivered. I have contacted this company twice by messenger- And once by email enquiring when my order will be delivered- I am still waiting for a response. I am very disappointed that I don’t have the paints as expected, nor any correspondence.

"Quick and helpful staff"

Quick and helpful staff. Nothing is ever a bother and I am a tourture. Wouldn't use anyone else

"I reviewed this earlier and only gave one star"

I reviewed this earlier and only gave the firm a 1 star rating as having ordered paint, I had heard nothing and I was worried that this may be a scam. The paint took 10 days to arrive and after my review and a number of emails Richard Clarke got in touch and sorted out an error that had occurred at their company. The matter was sorted courteously and I will give them another go.

"Quick and easy service, Great paint"

Quick and easy service. The outdoor gloss I ordered did the job perfectly and seems very durable. A little bit of discrepancy with the screen colour chart and and paint itself, which can be a gamble; but to be expected online. It worked out a better colour for me though.
Would have been good if customers had the option to order samples ( at a cost obviously) to confirm that the colours they wanted but that is just my feedback.
Overall I am very pleased, thank you

"Brilliant company…"

Ordered from this company as unable to source the paint we wanted locally. Excellent service and delivery within 4 days by Fedex. Product just as requested and couldn't be more satisfied with the service.

"Great service"

Great service. Paint was about £10.00 cheaper than from the Crown shop direct. My order arrived 3 days after ordering with FedEx. Thought this was a scam at first because there was no registered company under BuyPaintsOnline, But I contacted BuyPaintsOnline and was told that it is a registered business under George Clarke wall coverings ltd, Thanks for the fantastic service

"Very disappointed with service"

Very disappointed with service. I ordered 3 June, paid, received email confirming order& invoice, adviced of FedEx tracking number for delivery which was to take 3days. Phone call 10 june paint unavailable did we want substitute or refund. Why take an order& process it if you don't have the paint? Why did it take so long? Stocktaking method needs upgrading if you are selling 4 tins of a paint when you dont even have one! Only thing i can say is refund was done promptly& i bought the paint i wanted elsewhere& received it 11 june. This was a basic white paint.

"Shocking"

No delivery. No refund. No comms. Emails bouncing now. Avoid.