"Order came quickly but I don't like the…"

Order came quickly but I don't like the product. I ordered the glow wand/stick. Don't like the way it feels. Wish I could return it for refund. Won't order anything else.

"Items still have not arrived almost a…"

Items still have not arrived almost a month later. Have been sent twice. Customer service IS APPALLING. I have asked for a refund more times than I can count and all I get is automated responses and empty tracking numbers. I no longer care about the product and can use from elsewhere but the fact they ignore being told a customer wants a refund is just bad/poor business practice. I don’t expect the items to ever show up nor get a refund. Won’t bother with them ever again.

"Don’t expect miracles "

Arrived quickly that I have to say…. I Ordered 2 pots of resurfacing body polish but really don’t think it is of high quality hence I doubted whether it would work.

And indeed. Upon arrival I noticed this is a Chinese product so nothing to do with California at all. This is as ever drop shipping / dodgy marketing. I used one of the pots and absolutely no results so please save your money and go and order high quality products for real results

"Sent Me Wrong Product & Expect Me to Pay for Return Shipping"

I ordered a 3-pack of Anti-Cellulite Serum but was sent a 3-pack of Resurfacing Body Polish. Assuming this was in error, I contacted the company. They said they had discontinued the Anti-Cellulite Serum, so instead of telling me it was out of stock or giving me any kind of option, they sent me the Body Polish (a completely different product in both ingredients and application) instead. To return the Body Polish I'd have to pay for return shipping, even though it is NOT the product I ordered. Very sketchy business practice imo. Not happy with this company.

"Do not order from this company"

Do not order from this company. They knowingly sent me the wrong product and then expected me to keep it or pay for shipping costs back to china. I also would never have purchased if they had been upfront about where the product was from

"Speedt Customer Service and Like the Products "

Placed an order and saw that my coupon didn't go through. Email customer support, and recieved and email within hours from Lauryn with the coupon amount refunded! Thank you!!! Looking forward to round two of the firming creams, and under eye serum! Live that there's no hazardous chemicals in these products, and they seem to have firmed things up a bit!

"I ordered anti cellulite cream from…"

I ordered anti cellulite cream from this company. NOWHERE on their website do they disclose that it is made in CHINA.
Really???
This whole website and their “story” sounds like it is a complete Chinese scam out of California.
Satisfaction guarantee? They said I could return it, but must pay to do that.
They just want to scam the next customer.
Very unhappy!!!

"Great customer service from Lauryn"

Great customer service from Lauryn. Thankyou.

"Excellent customer service"

Excellent customer service! I had an issue with a coupon being removed at checkout. I contacted customer service and Lauryn responded right away. My issue was resolved in less than a day with the coupon being reinstated. Top notch!

"Wonderful Customer Service!"

I live in Canada and discovered this product through a review in a journal. I ordered it, applied it as directed and magic! It worked very quickly to address dark and puffy under eyes. I have sensitive eyes that more often than not react to eye products. Glow Fairy was smooth and very soothing on my eyes … and very easy to apply! It was a winner! I tried to reorder but could not pull up an address for shipping to Canada. I contacted customer Service. Only a few moments later I received a very helpful response from Lauryn in CS. She completed a partial order for me and sent it to my email with directions on how to complete payment for the order….prompt, courteous, helpful and my order is now complete and on the way to my Canadian address! I will continue to purchase this amazing product in the future! Thank you Lauryn! You are a credit to Glow Fairy! 🙂