Trade Counter Direct - TCD

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660 reviews
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Trade Counter Direct - TCD

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Martin Thorner

2.00/5.00

"Iv only given this company a 2* because…"

Iv only given this company a 2* because I eventually got a refund. I ordered a hikoko nailer on 10th march 25 and after a long lack of communication I was given a refund on 29th April. Be fore you order anything, ask if the product is in the UK, if its not, your probably in for a long long wait. The only person I had a quick and honest response from was Nadine at customer services. Thank you Nadine.

29/04/2025

Mat Rushton

1.00/5.00

"Product not recieved …"

Still not recieved my Ridgid test pump despite numerous phone calls and voicemails left over last 3 weeks !! .

29/04/2025

Richard Shearwood

1.00/5.00

"Long time no hear, also no goods"

I placed an order for an item shown as in stock and three weeks later the order was still "processing", with no replies to phone or email messages. Based purely on this interaction I would have to say "steer clear of this site"

28/04/2025

Brian Bedford

5.00/5.00

"A good quality product"

A good quality product, delivered on time at a competitive price

27/04/2025

Barry

5.00/5.00

"Flex tool storage & accessories "

Part of my order was not in stock and was offered an a part delivery/refund or wait until the other part of my order was available. I waited and it only took a week for the full order was shipped out to me. Packaged well. Very happy.

26/04/2025

Jack

1.00/5.00

"Never received items"

Never received the shipping confirmation, waiting two weeks for items they never arrived, contacted customer support through email but no answer back.
Invoice #0105387 for Order #20126119

25/04/2025

Mr David Ager

1.00/5.00

"Ordered my item 8 days ago and still…"

Ordered my item 8 days ago and still haven’t received it.!! Emailed them and got a dispatched email..!! Not even the courtesy to send a proper reply!! Wouldn’t recommend using this company and I sure won’t be using them again

25/04/2025

Michael Pawson

5.00/5.00

"Great web site and service from the…"

Great web site and service from the sales team, unfortunately the goods arrived damaged from a third party but after contacting TCD they were absolutely brilliant and quick in resolving the issue and getting a replacement sent out. I highly recommend this company and will certainly have no reservations in using them in the future.

24/04/2025

Dave Brotherston

5.00/5.00

"arrived before expected"

arrived before expected, brilliant service, not using it as a leaf blower but using it to cool my racing car when standing still waiting to go out on track where moving air through the radiator is essential to keeping the car at the right temperature, and when coming into the pits after the race

24/04/2025

Zoe Miller

5.00/5.00

"Brilliant customer service"

Brilliant customer service

24/04/2025
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