"Just dreadful price-hikes with no good…"

Just dreadful price-hikes with no good explanation. The last three years have been £310 then £350 (+13%) then £410 (+19%). Ouch! Be wary.

"The biggest rip of merchants ever"

The biggest rip of merchants ever, they really are , paid them £30 a month for 7 years and all they were will to pay was £130 , please stay away from this company , they are not worth it , save your money , go elsewhere, that is my view and experience.

"Everything I needed for my pet no…"

Everything I needed for my pet no hassle and very easy to do

"Terrible customer service and treatment of long time customer!"

I have had my dog insured with IYP for 3 years now, and she had to have some teeth removed in January 23 so of course I put in a claim for this. Now, 2 months later I have only just found out that my policy was cancelled at the end of December 2022 because I had not responded to an email to advice me to update my payment details! This email never reached me for me to even be able to update my payment details and allow my policy to continue! Bearing in mind that I had text and telephone correspondance with the claims team and no one even told me that my policy had been canceled! I rang the claims team about 3 weeks ago to chase up my claim and that is when I found out about the cancellation! I had changed my email address last year so whoever made the change at their end did not update my email address correctly hence me not even getting an email to update my payment details!

So, 3 weeks later I have still not heard anything back from IYP despite chasing this up twice a week as I asked this to be escalated to management as this is not my fault the email was incorrect, also, as they have my mobile, why didn't anyone text or call me to advise me of this situation?!

So I am now £650 out of pocket with no Pet Insurance! This is not good enough and I am not at all happy.

I expect contact about this case URGENTLY please.

"Satisfied customer"

Great service always helpful and prompt payment of claims

"Very helpful.. and explained things for a new person doing this first time"

Explained things that I really wanted to know .. have never claimed before,, friendly and personable, thank you

"Easy and straight forward"

Easy and straight forward

"Value for money"

I was very happy with the qote you gave me for my two
Dogs

"Service"

Competitive prices. Usually great service marred this time by a couple of minor delays/admin glitches over renewal. Recent small claim dealt with efficiently & promptly.

"insurance quote was very reasonable"

insurance quote was very reasonable. All looks great.