"Quote was very competitive and person…"

Quote was very competitive and person on phone helpful. Procedure very straightforward

"Easy to use site good value for money"

Easy to use site good value for money

"Don’t agree to auto renew"

Notified them two days before my policy renewal I didn’t want to renew. They took the direct debit payment because they couldn’t stop it in time. However they emailed me to say they would be deducting an admin fee from what they repaid me. They said it was because I had cancelled in the cooling off period. I didn’t cancel - I didn’t want to renew. Yet they take an admin fee anyway!

"Get staff who care"

You gave me a renewal for one that is more expensive than quotes I received to cover 2 dogs. Called to explain and your staff member couldn't have sounded more disinterested to give me a competitive quote.

"Disgraceful service Avoid!!"

Disgraceful service, they don’t want to pay out and now I’m getting unrelated questions that have nothing to do with the claim. My dog stepped on glass and cut deep inbetween her paws she needed a general and operation to stitch her up. She’s all healed now and fine. Yet her claim is not settled. Terrible company best avoid! Policy Number IYPU0011LO/202118/1 Claim number 57116535

"It was easy to follow the web and…"

It was easy to follow the web and filing the form was straightforward

"Very simple website to navigate"

Very simple website to navigate. competitive prices. Have 2 dogs insured with them leading to a discount for the 2nd dog

"Dog Insurance"

Fast response for quote
Competativley priced
covered everything I was looking for

"Set up was easy and hopefully if I ever…"

Set up was easy and hopefully if I ever need to make a claim that will be easy too

"Cheap insurance so expect a long wait for payment"

Apart from the fact that it took 6 months to receive the money, I am very happy!
I was worried at first seeing really bad reviews, but they kept me updated all the way through with my claim, sending me texts and emails saying the claim was still being reviewed but have a high number of claims to get through.
6 months wait was ok for me as I am financially ok. If you need the money sooner rather than later then you will have to insure elsewhere with a much more expensive premium. Insure your paws are cheap so don’t expect quick payment.