"Not very happy"

The reason people take out pet insurance is so if they need to make a claim they know they are covered with payout around 7 to 10 days .well not this company 13 weeks I’ve been waiting for a £300 payments as still not got it your better of putting the payments in the the bank if I could give less than 1 star I would.

"Will do anything to avoid paying out"

Recieved an email on 10th August stating they had recieved claim and it will take 10 weeks max. I emailed 11 weeks later to find out what was happening with claim, said they needed vaccination details and any other vet I have used. Supplied the info the same day. Received email back saying as he was a rescue dog they would need all the info of the rescue centre and the date the centre took him in or full medical history for the time before I adopted him, otherwise they couldn't settle claim. I replied with all the info I had, bearing in mind my dog is 6 and I have had him since 6 months old. I also noted that my policy gives no restrictions for rescue dogs and they should be used to dealing with rescue dog claims. Next email from them said they are contacting my vets for a full medical report and I should also contact my vet to request one and referenced my vets details for my information. It was NOT my vets information but in fact the rescue centre, I emailed to advise them of their mistake, only to be sent an identical email giving the same incorrect information. I have emailed again to advise of the incorrect information and have not had a reply. It was a simple claim that had no relevance to any medical condition of which my dog has none anyway. If you want full medical history, ask for it when you send the claim pack out for the vets to fill in, surely if the claim was linked to any previous conditions the vet would state that on the claim form.

"Life cover doesnt mean life cover"

Life cover doesnt mean life cover, only 8 years. The percentage of the vet bill isnt mentioned until you take out policy. Looked like you only pay the excess fee.
Just about everything has a get out of paying out clause.
I.e. proof of pedigree and inoculations up to date. (I have a rescue dog, owner died, no one to ask about these things).
Have no confidence in bills ever being paid out on. And looks like only life saving ops paid for, so what is the insurance for?? Apart from illness.
The price was fair thats all I can say.

"Easy quote, hope we never need to use it"

Easy to get a quote and complete relevant details. However, the biggest thing about insurance is how well they deal with your claims, I hope we never need to find out#

"Very good and helpful new bank card got…"

Very good and helpful new bank card got me back a bit quick when I lost the old one lady on telephone very helpful Thanks

"A good quote for what seems a…"

A good quote for what seems a comprehensive policy.

"16 weeks and counting!"

Had my claim acknowledged on the 24th July 2022, and still no sign of settlement. I have been with this company since 2018 and have never made a claim, every piece of correspondence with this company just goes round in circles. They even sent me incorrect information, contradicting a previous email they sent me. Luckily, I keep all emails as evidence as I do not trust this company at all.

It is like they are looking for excuses not to settle your claim, they ask the same questions, it takes them sometimes 20 days to respond, I wish I had read the reviews when my policy came up for renewal because I would have left.

Please avoid at all costs, I had to make a claim for my other dog who luckily was insured with a different company, they had the claim settled within a month, so 4 months and still counting for a settlement is not acceptable.

"I am still waiting for the insurance…"

I am still waiting for the insurance for my dog that died in June very upsetting

Sue Green

"Slow claim handlers"

Been insured with Insure your paws now for about three years plus and always paid by direct debit. First time Gad to put a claim in, it has taken three months to get an answer on my claim and still not received payment.
Beware, Very slow dealing with claims.

"Friendly and most helpful"

Friendly and most helpful