"Very helpful and understanding thank…"

Very helpful and understanding thank you.

"Do not choose Insure Your Paws."

What ever you do, do NOT choose Insure your Paws, they have taken 5 months to approve our claim, they left questions unanswered which I will be following up with a call and this has not been a good experience at all. Would not recommend whatsoever.

"I am very disappointed with the service…"

I am very disappointed with the service & length of time to settle a claim & also how much the insurance has gone up unjustifiably.
Very disappointed with this company would strongly not recommend them.

"Took a while to sort my claim"

Took a while to sort my claim, or it would of been 5 star 🌟

"Had to make a claim and this years…"

Had to make a claim and this years premium did increase significantly. After checking this was a normal increase for a dog reaching later years (7). The claim was settled with no issues and premium is very competitive. No reason to shop around.

"Never insure your pet here!"

Never insure your pet here. My loyalty has been met with a 100% increase in price per month for my 6 year old dog who had one small claim in 2020.
When I spoke to customer services regarding this, I was faced with no flexibility and hostility.
Beware!

"I’d definitely recommend"

I have had different pet insurers over the years for my dogs. I was a bit apprehensive about using a company I hadn’t heard of. My dogs have now been with them for 9 years and I have no concerns. Each claim is dealt with rapidly with no hassle. I would definitely recommend.

"Process really slow"

Process really slow
Made a claim - 21/6 - had to pay for Vets Treatment in full
3rd July - You said that my claim would be resolved in 5-8 weeks
24th July - Asked me to be patient as your still working on the claim
27th July - Asked for full vet history for as first claim, called and advised that this was not the case, you hadnt checked my account correctly I have moved, all the details confirmed and I was told sent to the insurance underwriter
07th August - Asked me to be patient as still working on the claim
11th August - Chased for an update which has now come back to say that you got all the necessary information on 21/6 but this would now be 10-12 weeks?

Can some-one please give me an update on my claim
Policy Number IYPU0011LA/202135/1 Claim number 57021130.


***** UPDATE - 15/9/2022*****

Still not resolved, still waiting for an update............

"Successful but delayed claim."

Claim now ongoing for nearly 6 months, now asking for vet info for when the pet was a few months old and not even in my possession been with them for 2 years and no issues up to point I made a claim.

Update - after contact with Natalie, the claims team have came back to request exactly the same question that I have already answered. 5 months since I made this claim. Have multiple policies for years with this company, this year looks like the last

Update - Claim has now been approved after I highlighted the case so thank you to all involved in that. I have updated rating but due to length of time the claim has been ongoing and lack of contact to this point, I think this is a fair reflection, although I can't fault how customer relations handled and resolved the case within such a short period.

"Fabulous company"

Fabulous company, very good with payouts when necessary and reasonable prices.