"Can I help you ?..."

Any contact I've had with Insure your pet has been resolved to my satisfaction...they are always polite
and courteous...well done, x.

"i found the whole process easy"

i found the whole process easy

"Great value insurepaws…"

I have always chise insurepaws they are good value and I have lots of communication and updates on my dogs insurance.Their prices are not through the roof.Each year not much higher and is always what I can afford at times like this.

"Worst experience for pet insurance"

Cancelled my policy in June as my cat passed away and I put a claim in. Direct debit then came out of my account after the cancelled date. Still awaiting over a month to hear back from the claim. Called today and was waiting on hold for what seemed like an eternity. Finally got through who advised they were struggling to find the details. They asked for my vet to fill out a form for the condition she was being treated for. Explained she had passed away so I wasn't claiming for a condition. She advised she'd email me another form. Got off the phone to receive an email on claiming for a condition for my other cat! So upsetting to go through this and the worst pet insurance I have ever had. I am also still chasing a refund for the payment taken after cancellation.

"Still waiting"

I have made two claims this year, both submitted in May. I am still waiting for an update. One I paid for, the other was a direct claim through my vets. The vets are now chasing me for their money. They have such limited opening hours that I have to call on lunch breaks and I am just on hold, yet to have my call answered. The last holding text thanking me for my patience was received on June 28th andd its been radio silence ever since. Well there is always tomorrow maybe I will get my call answered.

"The claim took weeks and weeks to be…"

The claim took weeks and weeks to be decided so the service levels aren't great

"Jane"

Really good service

"Friendly helpful staff"

Friendly helpful staff, makes it easy to understand policies.
Insurance is a good price and making a claim was easy and communication was fab, emails and text messages keeping you up to date when making a claim.

"Fortunately I’ve not to make any…"

Fortunately I’ve not to make any claims.
All I can say is that I chose you because of all the good reports.

"Increase in premium."

I was shocked by the huge increase in premium from last year. I rang but was told it was not possible to reduce it at all. Will be researching to market before next year's renewal.