"No problems"

No problems, like everything else the cost has risen but when you have animals you have to go with the times.

"Great Policy"

Good policy and very easy to renew. Reminders received with the renewal price give more than enough time to do any required checks. I’ve been with Insure Your Paws for a few years and so far I’m very satisfied.

"Great product"

Great product

"Automatic renewal very good gives you a…"

Automatic renewal very good gives you a clear understanding of when is happening. Email documents on time and plenty of notice in advance.

"Painfully slow process"

The time it takes for claims to be processed is really poor. My dog had a cut on his paw that required stitches a month ago and my claim is still going through.

When I contacted InsureYourPaws I had already printed off the relevant forms, filled out all sections completely and had my vets also fill out their sections and provide receipts as proof of payments to try and speeden up the process. There is nothing the claims team needs to chase as I have done the work for them and I am still told it will take up to 8 weeks. Why?

Just feels a slow process designed to protect companies cash flow.

"We have two Cocker Spaniels and insured…"

We have two Cocker Spaniels and insured them at what we considered a reasonable sum for a decent level of cover using the 'Lifetime' option. The set up was easy, payment made and documents all available online within 24 hours. We have recently had a reminder for 2022-2023 and were only too happy to continue as the only slight increase in policy cost seemed very reasonable.

We've had an injury and illness free 11 months and 3 weeks when one of the dogs went off his food and slowed right down - thought it might be dental so took to vet, who examined him and said it was not teeth but something to do with his throat which was swollen and had possible inflammation, he needed further care so she arranged CT scan etc.

At this point we got in touch with the claims team at InsureYourPaws.co.uk and gave them details of the vet etc, there was no quibble. They just needed a few details including the insurance policy number and InsureYourPaws.co.uk were directly liaising with the vet to get everything running smoothly. Dog has been given the care he needs and looks to be starting on the path to recovery.

Such impeccable service deserves a review and I am happy to give them one here, you just don't appreciate the stress you are under when your pets are poorly until the worst happens and it is a great load off to know that companies like InsureYourPaws.co.uk deal with these things efficiently.

I'd definitely recommend them.

"Top customer service"

Been with Insure you Paws now for a few years and ave never had any issues. Made a few claims for my dog Bella as she has an ongoing issue with her back leg and the customer service it top class, all questions answered and always ask how your pet is doing!
Highly recommend.

"2 claims outstanding 20 weeks"

2 claims outstanding, 1 for 20 weeks and 1 for 8 weeks. Multiple calls to staff that can't provide answers or updates. Emailed Martyn Evans who posts responses to negative reviews here on Trustpilot without any response. Strongly recommend looking for a company who can provide basic customer support when you need to make a claim. Insureyourpaws are useless when you need them.

"Quick to take your money but still…"

Quick to take your money but still waiting for a settlement on a claim now over 2 months old.

"we had a slight issue with our policy…"

we had a slight issue with our policy which was handled in a professional way to our pleasure we were very happy with the way it was all done thank you