"No pre-approval/pre-authorisation"

No pre-approval which can be an issue when deciding the best course of action otherwise they are good overall

"Didn't have to do anything it just got…"

Didn't have to do anything it just got re newer

"Easy to understand"

Easy to understand exactly what the policy involved .

"Appalling response to claim…"

I put in a simple claim in the region of £400 which was sent to them by my vet. It has been almost 4months now & no payment has been made despite me contacting them 10 times all they say is they are very busy. This is an appalling way to treat us. Do not use them for your pet insurance.

"Absolutely brilliant company"

Absolutely great insurance for your pet. Very reasonable rates . When you renew each year the premiums are really good

"Trusted and useful"

I have used Insure Your Paws for some years with our older dog. She has many health issues and we have always been supported in our payments. With that in mind I have just insured our new puppy with them.

"Very very slow at responding to claims"

Very very slow at responding to claims. Need chasing and even when you try to chase it tales ages to get through on the phone.

"Insure your paws was brilliant when our…"

Insure your paws was brilliant when our Hari was attacked by an Alsatian when on holiday. Followed us all the way to give him treatment over the UK. Price gone up a bit (probably all have) but happy to renew for another year.

"Completely Avoid!"

My claim was sent and received at the end of February and I am still awaiting payment 12 weeks later.

I have phoned this company weekly since week 3 onwards chasing up my claim and checking if they needed any other information. I was advised that the claim could take up to 6 to 8 weeks to process which in itself is an unacceptable timeframe.

It took them a month to confirm by email that my claim had been received despite previous phone conversations that it had been.

At the end of week 9, having chased up this claim once a week I received an email asking me one point of information which I provided 1 hour later. Prior to this email I had been constantly checking that all info had been received so the claim would not be held up and I had been advised that it had.

From that point onwards I have continued to chase up once a week and all I get told is it was with the claims team. On all of my initial phone calls I was given a timeframe of up to 8 weeks, it then moved to 10 weeks, we are now in week 12 and I have received no further info.

This is a simple straight forward claim with all evidence provided straight from the vets rather than myself yet they seem incapable of processing even the simplest of claims.

The unacceptable time in processing this claim has also resulted in my incurring 3 months of high interest payments due to paying the high vets bill on a credit card. I have owned pets for over 20 years and always had them insured. No previous claims with other companies have ever come close to taking as unreasonably long as this one.

Even after lodging an official complaint over a week ago no progress has been made on my claim.

I have helped to train multiple dogs and previously recommended this company to clients, from now on I shall be warning people to avoid at all costs. I shall also be recommending to all the people I have advised to use this company over the past few years change providers immediately.

Dan

Edit

Oh wow I feel even more disheartened and a little sad for a company that has to post fake positive reviews.
Above my review you will find 2 reviews from Mr Christopher Hunt and David Pick. If you check the history of reviews you will see that both of these people posted positive reviews for this site for Insureyourpaws also on the SAMEDAY hours apart on the 19th May 2020.
While these posts have been deleted if you scroll through the site by date, it isn't deleted on the history of the reviewer. Or maybe this is just a coincidence, if so think they should "both" buy lottery tickets....

Find the real reviews and make your own judgement on this company.

"I would give zero if available"

I would give zero if available. Claim went to them in February and still haven't received the payment. We have sent the same information several times and the vet has done the same. All we get is our claim is still open. Never again will I renew with them. They take payment quick enough but don't pay out