"Website didn’t make it clear "

Super,I thought I had registered on line but hadn’t ,they actually rang to offer help,it was quick and easy with a very nice efficient lady

"Incorrect transfer of keepership!"

Had our pup 18 months. When we got him we registered his chip, which was easy enough.
However, I've now had emails saying his keepership has been transferred!? WHAT!!??
Very worried now about who my pup is seemingly registered to as he's still with me and always will be!

"Our puppy was advertised as chipped and…"

Our puppy was advertised as chipped and ready to register only to find out it’s a further £24 to register. This is complete nonsense and a dishonest way to offer chipping. Out of spite I will be going to the vet to get a different chip or chip removal.

This is not the way to offer services. While it isn’t directly the companies fault they know this is dishonest.

Change your methods!!

"The best microchip company "

I am an implanter and use exclusively their products. The system is easy to use, I can request microchips at a click of a button. Registration of new animals is also super simple. The staff is wonderful, if I have a query they a super quick in replying and sort everything out for me. Clients also like the system and they can easily register the pets under their name without any problems. 10/10

"Fantastic customer service from Rosey"

Fantastic customer service from Rosey! She talked me through the process and put my mind at ease. Very happy!

"Chip transfer was easy and quick."

Chip transfer was easy and quick.

"Microchip changed over"

We got our new puppy flo-rida and we needed to change the microchip over i spoke to a lovely lady on the phone and she changed it over for us,she was really quick and very helpful!!!

"Frustrating "

I bred a litter of 4 puppies and I had them all microchipped before any left for their new homes as I am required by law to do so. I paid for the microchips myself and all 4 were registered to me. When 2 of the puppies left for their new homes I gave the owners their microchip numbers and instructions on how to change the details into their own name. All good so far … but I decided to keep 2. Bearing in mind that I bred the litter and ALL the puppies were registered to me in the first instance, I thought job done.
But I got a call, “you need to register your puppies” and it costs £24 to do so, but breeders get 1 free registration from a litter”. I still cannot understand this. My puppies were/are registered to me already.
After a lot of discussion, I thought I’d better do what they ask for the sake of the pups. But then I could not do it on the website. When I logged in, there was no option to register a microchip number, I was told “you are a breeder” and was given the breeder dashboard with all my puppies details.
So I had to contact Animal Microchips. They did something on my account that allowed me to “switch” from breeder to owner so that I could register my pups. But bearing in mind that one should have been a free registration, I was asked to pay for both!! another email to try and sort this out. And guess what? …..please tell us the number, colour of the dog, date of birth, male or female. seriously!!! ITS ALL THERE ALREADY.
Huge frustration, I don’t think the website interface has been thought out and communication regarding purchase of chips for puppies and registration requirements is non existent.

"COMPLETE INCOMPETENCE AVOID…"

Bought a pug and when I tried to register her in our name found out her number is allocated to a different dog
I've emailed numerous times
Lost track of the calls I've made....
Was told to go to my vet get her scanned and send a picture of dog and scanner to prove ownership

Did this sent email with pictures still no reply

Phoned again was told the number was put in incorrectly the last 2 digits were reversed

I must now wait while they contact the other dogs owner wait for that owner to go to their vet and get photos etc

Currently been 5 days and still waiting.......

AND IN THE MEANTIME NEITHER DOG HAS THE CORRECT DETAILS ON FILE SHOULD THEY GET LOST

This is beyond ridiculous


AVOID THIS COMPANY!!!!


Update Every call you've made had been returned every email requested sent The delay in rectifying this matter has not been from my side
This all came about by chip numbers being incorrectly typed into the system Just wonder how many dogs are walking around with incorrect details?????

Matter finally sorted today after 5 days thanks to Hayley

"Registration of new owner"

Registered our rescue dog today.

Simple and straight forward and very helpful staff all completed in less than 5 minutes.