"Incompetence at the highest level. Totally compatible with government guidelines. "

InComm needs to hire customer service reps that speak English.
Would also help if the infrastructure to solve problems existed instead of total aggravation.
Someone charged my card without authorization and InComm has established a process to resolve the problem that is more aggravating than losing the $400.
On a scale of 1 to 5, I would rate the experience as -15.
UPDATE: Received a replacement card with the remaining balance minus the $55.00 that was stolen.
Not sure if it works yet. Too much effort required to get the amount in question back. Will not be buying another vanilla card.

"I was given a $150 Vanilla gift card…"

I was given a $150 Vanilla gift card for Christmas last year in December.. (2023)
I went this year to make a purchase in the store and the card did not work (I opened the card’s package in the store)
I came home .. and I checked it online to just realized that the card WAS USED IN NOVEMBER!! and the balance is ZERO..
I phone the company INCOMM and told me that they will give me the refund in 8 Months.. (this was April 2024) Now it is DECEMBER 2024 I phoned the company and I was told that I should send pictures of the card and prove of my address., and that I will receive a response in THREE DAYS .. well it is 10 days and I HAVE NOT RECEIVED any notification..
It is very hard because I fell embarrassed to tell the family that gave me the card about this ..
just to make them feel terrible.
These people knows what they are doing and reading the others reviews I can see clearly that THEY ARE THIEVES!!!!

"Company and Customer Service Is…"

Company and Customer Service Is HORRIBLE! I will be complaining to the BBB .

"This company is a complete ripoff"

This company is a complete ripoff. I was given a $100.00 gift card and the next day someone went to a Target store and somehow spent all of my money. I reported it to InComm and after several months still have no resolve to the issue. The customer service department is a complete waste of time. I wish I could give them a negative rating because a one star is to much.

"Before you buy a Gift Card"

Beware before your next Gift Card Purchase, had a horriable experence with "Give the Gift of Choice" Company Incomm Payments:
Elderly relative purchased a gift card as a gift (lost the receipt). But the store didn't activate or did in error. I submitted all the pictures and information to this company and have been going back and forth for Months. They will not honor it; terrible customer service through out the whole experience. It's one minimal dollar amount card that anyone attempting fraud the company wouldn't spend months trying to do so. BUYERS Beware of "Give the Gift of Choice" gift cards!

"Glad I'm Not The Only One"

On September 4th I deposited $426 on the MyVanilla debit card I was using at the time. After getting home, I took a nap. Around 5pm, my text message alert went off but I didn't check it. At 7pm I finally woke up & checked the text. It said IVR Transfer from Visa ending in **** to another Visa. My anxiety went into overdrive & I immediately contacted MyVanilla customer service while logging into the MyVanilla app on my phone. When I saw my transaction list, I was shocked. In August I deposited a little over $120 on my account. I made a $100 online shopping purchase & didn't touch the remaining balance. Yet on August 24th, the same day I made the online shopping purchase, someone charged a purchase from Domino's Pizza twice that day to my card. Then there was a charge to Whitepages.com that I never made. On September 4th, that same day I deposited the $426, not even 3 hours later there was another Domino's Pizza charge. Mind you, these Domino's Pizza charges happened in different states. The transaction listed the store number for each Domino's and I had to do a Google search to find that out. At 5pm, the transfer was made & all my money was taken from my account. Incomm investigated it, asked for identity confirmation, pictures of the compromised card front & back, they closed my account, they sent me a new MyVanilla debit card & eventually I got a refund for $421. I was able to deposit money on the new card they sent me but recently I was told they can't close my account until all the funds on the card are depleted. It's only $6.60, I really don't care about it. After what I've been through with this company and their cards, I just want the account closed, I want to cut up the card and move on. I never found out who it was that stole my money but I have a gut feeling that it was an employee on the inside because who else would know the exact date and amount of money I deposited on that card? A quick Google search of MyVanilla or Incomm leads you to thousands of reviews from people who have experienced this same problem. They're gifted a Visa gift card, only for the funds to be drained off the card before they can even use it. The cards are being used in completely different states than the person who physically has the card & unfortunately some people haven't been reimbursed. They're still getting the run around over a problem that they didn't cause or ask for. I cried when this situation happened to me. As I told the MyVanilla representative, I needed that money. I'm not rich. I'm taking care of my mother who has stage 4 cancer. I didn't & don't need to be in the hospital right next to her because someone pushed me over the edge. It's a shame how easily people can take advantage of others & be able to sleep at night because they don't feel guilt or remorse for anything.

"I have tried for three … poor card service"

I have tried for three days to use the card and it has been declined every time .. with a hundred bucks on the card it was declined for a $65 purchase .. using this card is terrible Noone to speak with just automated computer

"Incomm is a FRAUD"

Incomm is a FRAUD.

I purchased and loaded my cardcat Walmart since March ' 2024 and up to now ' I cannot use my money. I have sent documents more than 15 times and multiple phone calls and they have not refunded my money.

"Wish I could give 0 stars"

Wish I could give 0 stars. This company is a ripoff and strings you along and no matter what is requested, it's never enough. Do not spend your money here, you won't see a dime.

"I hope I can vote for Zero Star"

I hope I can vote for Zero Star.

I bought 10 prepaid visa cards from the Circle K store (near Calgary Chinook). only four are activated. but ALL cards' receipts print "Activated". so you think you bought 10 activated cards, but when I try to use these cards, cannot be accepted. called customer service, and told me six cards had not been activated. it's really rip-off people. the Circle K store manager is so rude, and refuses to admit their system has a problem. never go to this store again(close Calgary chinook, store #22128). never buy Vanilla card.