"My boss gave us our Christmas bonus…"

My boss gave us our Christmas bonus with is gift card I was super excited when to Dick's sporting good and purchased a pair of 25 dollar pants and then went right next door to target and finish my shopping and it kept declining so I went to customer service and they tried it nothing. I am so embarrassed. I get in my car and check the balance and there was nothing. Well I listen to the transactions and there were three in a row at amazon. They made me wait 2 weeks to file a dispute and I did on Dec 28,2022 The person was very helpful I have heard from InComm once and I have emailed them over and over. I would like to know where we can go to file a lawsuit against them.

"GO Shop gift card/InComm Never again!"

GO Shop gift card. Never again!
I bought a GO Shop gift card at a local grocery store and when I went to use it at one of merchants listed on the card (Macy's), it wasn't recognized by their system. We tried the mag strip and the bar code 3 or 4 times to no avail. I ended up using another form of payment. I called the number on the card, which is also listed on their website as the number to talk to a representative. There was no option in the menu system to talk to a person. I tried "0" which has been an standard fallback to by pass a menu system for years, but it just kept repeating the same menu. They obviously don't really want to talk to you! I finally hit the option for a stolen card and after waiting on hold for 25 minutes, I got a person! Pretty sure she was in India, I didn't ask, it really doesn't matter, but with all of the scams originating from there, it throws up a caution flag to me. I asked her who she worked for and after a hesitation, she told me InComm Financial Services, which was correct. I then made the mistake of of explaining the issue before her script was ready for it and ended up having to repeat everything 2 or 3 times. Finally, she actually tried to start addressing the problem and suggested that the mag strip was damaged. I explained that it had just been removed from it's packaging and the strip look fine, so after trying it several times, the clerk scanned the bar code and that none of that worked. She then said that I should have used the chip reader even after I explained that it had no chip.
All she could do was tell me the balance and that it was active, all of which was readily available on the website. She obviously didn't have the tools or training to research the problem. She also said there was no one else to transfer me to and offered to replace the card since it was damaged. It wasn't, but I finally gave in gave her my mailing address so she could send another card, since that seemed all that she was capable of.

I apologized profusely for my attitude and asked her to please pass my complaints to the company. She said she would, but I doubt she even had the ability to do so.
In summary, TERRIBLE TERRIBLE customer service! Poorly trained customer service people and seemingly no way to pass the call to anyone else. That tells me that InComm Financial Servies and Go-Giftcards really don't care about customer service and only do the bare minimum.

I never did find out if the problem was the card or Macy's since customer service lacked the tools and other avenues to find out.
I originally did this review on Go-Shop Gift card, but this looks like the more appropriate place.

"Looks like the same experience for…"

Looks like the same experience for every customer. I got a $250.00 gift card around December 2022 and spent $170ish. Went to buy food at Walmart and, the money was gone. Investigated it and the money was spent at Blizzard Entertainment at 3am. I was sleeping. Filed the claim and here we are about 90 days later and the investigation is still going on.

We liberated Kuwait in 100 hours. When a company needs 90 day to investigate, they have no intentions on doing justice.

Contact me and we can get a class action lawsuit going and cut into their billion dollar company.

"AMEX gift cards with zero balance. Fraud."

I purchased $2400 of AMEX gift cards directly from AMEX (shipped FedEx) and have been made aware that InComm sells the cards. The balance on most cards as I or recipients have opened them is zero. Horrifying, devastating, humiliating (for me and to all the recipients). AMEX customer service was dismissive and told me it's the responsibility of InComm to resolve. I have written emails, left voicemails and sent letters. Nothing happened.

"got a gift card for christmas"

got a gift card for christmas, used it a couple times now wont work, sent 2 hours on phone, now saying they sent a replacement card to someone else, do do business with these people they steal your mony, i am contacting everybody at the local and state level and bbb ron in indiana.

"This is the worst experience I’ve ever…"

This is the worst experience I’ve ever had with this fraud of a company, my experiences are exactly the same as all of the reviews regarding the theft of my giftcard bought from target, I’ve been trying to resolve this for a year now but I don’t give up, I email them every single day asking how this is proceeding and I get the generic response it takes 90 days but it’s been a year. I ask to speak to supervisors and they never come on the phone, I waited 3 hours one time waiting for a supervisor but again they never came on the phone, I asked to speak to the dispute team but I was told they don’t have phones, that’s just laughable. My advice,,don’t buy a visa gift card from target because the money will be stolen before you even try to use it. I wish I knew how to make this company accountable for the theft they are being allowed to take from gifts given to people.

"$500 Visa gift cards bought at Target store"

Visa gift card bought at Target store. I bought total 4 cards of $100 each and 2 of $50 each. When we attempted to use it about about 6 weeks later, it showed $0 balance. I just filed a complaint and was given a dispute # by InComm. Given several complains listed here, I am eager to hear back from InComm on next steps to resolve my dispute

"SCAM! BEWARE!"

If I can give zero star I will! This company and the vanilla prepaid product is a complete SCAM! I don't know how are they still operating. My co worker and I were both gifted avanilla prepaid mastercard with supposed 200$ in it. When I tried to use it, it was declining and so I checked the balance online with an error over and over. I called customer service and got through after almost an hour of waiting just to find out that someone already used the 200 somewhere before I even got the card. And now my balance is zero. My coworker also called and was told that her card has zero balance and was not activated at all. Both of us have an open dispute and still waiting. Probably waiting for nothing at this point. I learned that lots of people were also scammed.

"my friends gave me a gift card for my…"

my friends gave me a gift card for my wedding, I didn't open it for months and now all of a sudden , I open it , the $275 that my friends gave me have all been wiped out, I called the customer service number and they asked me to fill a form and you know how much I got back? $5,i emailed them back that this is theft, and I didn't get any reply back from them, if any of you wanted to register a complaint against these guys, let me know

"Vanilla Gift Cards are fraudulent"

Vanilla Gift Cards are fraudulent. I received one as a gift, never opened it, tried to check balance online at their own website, it shows an error, you wait 2 hours for someone in India to answer the call and they ask you to send your driver's license, receipt, etc. Are you kidding me? You already are proving your whole system is junk and now you want a receipt I don't have and my personal info? It's laughable. Buy an Amazon card instead.