"Completely awful experience with their…"

Completely awful experience with their customer service!

"I have been hesitating in the potential…"

I have been hesitating in the potential purchase of a bowling bag.
However, at the price (cowhide IS inexpensive! particularly when bought in large quantities).. I honestly would expect a little more care in say, having some lining and potentially a little purse attached on the inside).
Yes, they are cute but the craftsmanship is no better than some high street brands and the materials used are very accessible and good value.
So, The Campridge Satchel Company.. are you selling a name? Even Longchamp are better value!

"I love this brand!"

I’m very impressed with the quality of their products and also the customer service is excellent- quick responses and no quibbles

"Where do I start?"

Where do I start? I placed 4 orders with the company. The first 3 arrived without an issue whereas the fourth one got re-labelled by the delivery company and sent back without being delivered. Here is where the story turns sour. I contacted the customer service department and was advised I had to WAIT for them to receive the item prior to receiving a refund. I argued that I never received the item to start with therefore it wasn't a return but it all fell on dead ears- mind you, I needed the money to purchase another item as this was a birthday gift. This experience was so disheartening that I decided to return the other 3 orders. Mind you, I had to pay for postage for each order over £6 each AND return postage. Needless to say I won't be purchasing from them again. I remember seeing a review on their website which mentioned that items had broken down without a few months and they offer a repair service- however after seeing how I was treated, I no longer believed the customer would honor that if I had any issues in the future hence I returned the other orders. It's disappointing to see that companies expect orders but do not want responsibility. I have since found better UK-made LEATHER items with FREE delivery and cheaper.

"Misleading of personalisation "

I recently ordered a personalized item, expecting a colored embossing as shown on the website. However, what I received was a “blind” embossing with no color, which was not clearly explained during the selection process. The website displayed color options (gold, silver, black), which led me to believe these would be used for the embossing, but the item I received only had the symbol impressed into the leather with no color whatsoever.

When I reached out to the company for clarification, I was told that blind embossing was the only option available, and no refund or return would be offered. The lack of transparency on the website regarding this process is misleading and left me with an item that does not meet my expectations.

It’s disappointing that customer concerns were not addressed more thoughtfully, and I would caution others to be aware that the product you see online may not be what you receive. I will not be purchasing from this company again.

"I love my little satchel"

I love my little satchel. Lovely colour and so beautifully made.

💗✨

Always very friendly and helpful staff in the Cambridge shop as well.Delivery was quick and well notified.

"Nothing but praise"

Purchased a Batchel for my wife 12 years ago. Recently had it damaged due to some mould/mildew in our storage closet. Contacted them out of the blue if there's anything that could be done and received a list of helpful tips within hours. They had no obligation to help, but took at least 15 to 30 minutes of their time to provide some after-care to an old customer that they might not make a penny on anytime soon. Top notch. Thank you Amy and the Satchel Co team. When time comes to replace the bag, I know who I'll be visiting.

"Already had lots of compliments over it…"

Already had lots of compliments over it and very glad I chose to have it embossed with the gold lettering, it looks really lovely. Beautiful bag, well packaged and came with a dust bag. 😍

"Another misleading offer from the…"

Another misleading offer from the Company. ‘20% off the entire site’ …. only the entire site doesn’t mean entire …it excludes trunks which are one of their main products. Not sure when the word ‘entire’ meant ‘only part of’. Not sure I want to do business with a company that is ‘entirely’ comfortable misleading its customers, however good their products might be. Also, be aware that 10% off your first order doesn’t mean that either unless you have chosen a few selected products in your first order.

"One and Done!"

Ehh. I thought the leather was going to feel lux but tbh, it feels cheap. Esp the straps. I wanted to return the bags but the shipping costs just as much as the bags. You’re responsible for shipping FYI. So you better pick what you can live with even if you don’t like it. Two stars for responsive customer service.

For both reasons, I will not buy this brand again.