"Lousy customer service "

While their products are good they have the worst customer service. I've been trying to reach a live body but it's impossible. I placed an order 2 weeks ago and cannot an answer as to current status

"Ordered two belts and it's been eight…"

Ordered two belts and it's been eight weeks without any notification or delivery. Have tried to contact company, was referred to their website with instructions to leave an email message. To date no response from company to my email and no belts.
Really poor customer service. They could in the very least, inform me of the delay. This is very unfortunate, as I think they have a good product...but their customer service is terrible and will end up being their downfall.
If I ever do receive my order, I will have serious reservations of ever buying their products again because of the lack of communication and customer service.

"Non-existent customer support"

You'd better hope there's never a mistake with your order, because this company does not honor returns and exchanges (despite claiming to do so on their website). I've been waiting a month to hear back about a return I initiated immediately after reciept of my belt (well within the 10 dya limit!). They refuse to write me back over email, and their "live phone support" is a joke - I tried every single phone option, and they all tell you to just open their website. If we hadn't received the initial belt, I'd be convinced this company is a complete scam. I will probably be filing a complaint with the BBB and researching another similar product, because my partner would like to get back to his real life.

"Absolutely NO customer service"

I have tried for a month to get some sort of response. The size ofbbelt I need to order is not listed and the website says to contact the company. They do not answer the phone or emails. We would love to be a happy customer.

"Barely noticed it was there."

I’ve only had my ostomy for a month. I ordered one about 2 weeks after my surgery because the pouch hanging between my legs was so obnoxious. I just put it on for the first time and tonight was the first time I’ve felt normal since before surgery. I barely notice it’s there, I don’t have to readjust every time I get up or move while sitting. My thigh isn’t getting poked by the sharp plastic roll-n-close tabs. Yay! The material is soft, the zipper is smooth. It’s pretty comfortable. I do wish they had sent me a size bigger just in case my weight/measurements fluctuate. But I am super happy!

"Stealth Belt- Life Changing"

The Stealth Belt has seriously changed my life. It is so soft, comfortable, and VERY high quality. I cannot imagine going out without mine on. I even sleep with it most nights!

"Worthless customer service, ignorant of their own product"

I have a Coloplast with 60 mm flange (about 2 3/8 "). So I ordered a 2 1/4 belt at 6PM. Then I saw on their website that they thought the product needed their 2 3/4" opening. So as soon as they opened the next AM, I called customer service and was told NO change was possible once an order was sent in. Return it if I wanted (and loose the extra fees I had paid for fast shipment, of course!) or try it on and hope it might work. The woman had no idea what 60mm was or whether a 2 3/8" flange would fit into a 2 1/4" belt. Terrible customer service. They don't know their own products??? Won't use them again

"Confidence boosting, great designs for support, but.......those cheap zippers"

I truly love these belts. I have 3 of them and have raised my self esteem quite a bit. I forget I have an ileostomy now, well until it starts filling or ballooning haha. They support the pouch great and have given me so much renewed confidence.

I use the vertical for sleeping and the slip on horizontal style for daily. I use a 2 piece setup so I can swivel it for the belt I am using. Sleeping at night with the horizontal belt seems like playing russian roulette. I can only imagine rolling on a pressurized pouch. I tried it a few nights but kept waking up worrying rolling on it wrong.

I want to leave a 5 star review, I really do, but on 2 of them so far, the zippers failed prematurely. The actual zipper handle broke first on both, very cheap, then they separated completely. I am pretty handy, so I sort of fixed them to work again but for the price and how much they were used, there is no reason for them to fail.

These will not make your ostomy disappear when wearing tighter clothing, like some people seem to think can be accomplished. You have an ostomy.....it is going to show with tight clothing haha. The slip on style is very low profile, while the velcro version is pretty thick and easy to see.

"Good Experience"

I ordered a stealth belt vertical orientation, and a belt extender. Products were shipped immediately and I had them in two days. Belt is really well made, thinner fabric than I was expecting, but comfortable. Very pleased so far.

"Lousy Customer Service"

Ordered a pro vertical model they shipped a horizontal. Very expensive product!

Called and I had to pay return shipping plus they wouldn't ship the replacement until the return arrived.

TRY POUCHWEAR!