"DO NOT BELIEVE THE SALES PITCH"

DO NOT BELIEVE THE SALES PITCH! The product is fine, no problems with that but the company itself is completely morally corrupt. What they tell you when they want you to buy bears no relation to what they tell you when you want to leave! We used the product for years and then decided it was no longer right for us so asked to cancel our contract. I had been told at point of sale that after the initial contract period (in our case 3 years) we would be free to leave with one months notice and nothing else to pay. Upon actually trying to leave we have been told that we cannot leave for ELEVEN MONTHS, and will then have to either return the trackers at our cost or pay over £160 on top of the nearly £400 of additional unwanted months. Having looked more into the company they set debt collectors on people after just a couple of missed payments (at which point the additional fees charged by the debt collectors can be roughly equivalent to the amount owed to Abax). They claim ignorance of how the product was sold by their own salesmen and could not care less about the customer. If I knew they were like this I would NEVER NEVER have signed a contract with them. RUN A MILE and go with another company that will treat you like a human being.

"Always amazing customer service"

Always amazing customer service! Whenever I have a query, no matter how small or silly, they always point me in the right direction and get my trackers & apps back on track!

"Very helpful with my enquiry when I…"

Very helpful with my enquiry when I reported three trackers had lost signals. Two came back on line but third one didn't so you sent a replacement and arrived the next day

"The ABAX tracking system is brilliant"

The ABAX tracking system is brilliant. I work for an offshore wind farm and it has allowed us to track our tools offshore with a high level of accuracy. The price is fair and their customer service is great. We asked them to mark on their map the location of our wind turbines and they did it for every turbine. They will dispatch more trackers to you with next day delivery and they constantly monitor the health of their devices. Overall very impressed and a well build system.

"Very easy to deal with"

Very easy to deal with, very friendly

"The trackers work great and very…"

The trackers work great and very reliable to the extent we had a customer chasing where our engineer was.. We were able to check on the tracker and advise they'd been on site for last 30 minutes. Customer support has been great and the customer dashboard/portal works really well.

"Tool for Responsible Monitoring and Customer Accountability"

I don’t usually write reviews unless I feel I have something genuinely useful to say, but ABAX UK deserves the mention. We use their tracking system at The Coffee Desk to manage our engineers and keep our customer interactions running smoothly. It’s reliable, easy to use, and has become a crucial part of our daily operations.

The geofencing feature is brilliant – it gives us real-time visibility of where our engineers are, which helps us stay organised, especially in busy city areas. It’s not about micromanaging; it’s about ensuring everyone’s on the same page and delivering the best service to our customers.

I have to say, the system has saved us more than once – including the time we found a van parked on a crowded London street after an engineer forgot where they left it.

I don’t know who runs ABAX, but as a small customer, I’ve always felt valued. Their support is responsive, and the system just works without any hassle.

If you’re looking for a reliable and straightforward tracking solution, I highly recommend ABAX UK.

James, Director at The Coffee Desk

"We use to ABAX to track our company…"

We use to ABAX to track our company pool vehicles and from initial enquiry to ongoing support Jack has been really helpful. Can't fault their Customer Service.

"Always helpful"

Always helpful and nothing is ever too much trouble

"Trackers not the best"

Trackers not the best,
Communication poor, as soon as you ask for information about cancellation of your trackers,
Be aware of the renewal process they catch you out with, it’s as close to a scam how cute they get you