"DON'T USE THIS COMPANY, IT'S A SCAM"

I ordered a bath shower screen a month ago, 3 promised deliveries didn't materialise, I cancelled the order and so far have not had the promised refund. They will not answer any emails

"Worst service i have ever received"

I ordered a set of basin and bath taps along with a toilet seat. I arranged delivery and delivery came within a few days, only the Bath taps were missing and the toilet seat came in the wrong colour, after contacting splashdirect they agreed to arrange delivery of the goods and uplift of the wrong goods., I have had to wait 4-6 working days for another set of bath taps as they had to order them again from the supplier which I agreed to but they are now LATE and I cant contact them - they don't receive calls to their office they only want email, and although they say they will respond within 24 hours they DONT, I have been waiting a lot longer than that, I do not recommend this company at all. Service is atrocious,

"Bad - don't trust them - no phone number"

Email received saying item had shipped but no carrier or tracking info.
Goods not arrived & no way to speak to anyone - you can only email and wait to be ignored!
Shocking service - site should be shutdown - no company should be allowed to trade like this - can only assume it's a rip off - straight theft!

"Really!!"

Is your email asking for this review an April Fool joke? I haven't received all of my order and trying to get a response from you impossible. All my emails have gone unanswered and I have been very disappointed with your service. My case has now been passed on to my card provider who will be seeking all funds due back to me.
Spashback I won't be back!!!!!

"DO NOT USE"

Similar experience to last reviewer...paid for good on line...nothing delivered...no contract...no reply to emails...this site is a fraud

"beware in administration!!!"

BEWARE ordering from these people see title above-luckily my refund owing is a tiny amount which I can claim from my card company. Don't place any orders if you get anything it will be a miracle and you wont be able to contact them-see other reports

"Great website cheap goods"

I received all my order apart from a toilet seat , when it came I had no fixings , contacted splash direct who advised ME to contact supplier , they sent out fixings wrong ones, tried emailing splash direct , they are supposed to answer you within 24 hours still waiting, also sent around 4 emails to them as you can't get them by telephone now, due to long wait trying to get through, when you do speak to them they are really nice, it's a shame , all a customer wants is an update, and to be answered back via email that's what makes good customer service, I have had to deal with main supplier to get my issue corrected.

"don't buy anything from splashdirect"

After 2 weeks of ordering my goods im still waiting for them to arrive , im contacting trading standards to look into why this company is ripping so many people off .

"Do not use this company - fail to deliver goods and you can not get an answer from them"

We ordered a basin tap, freestanding tap and infinity mirror to a value in excess of £300. Basin tap was delivered and we never recieved the other items. This is when you discover there is no way of contacting this company by telephone( I wonder why??).
All we have been able to do is to e-mail requesting urgent contact to which we recieve a standard automated e-mail saying we will recieve a reply within 24 hours. Over a week later we still have not heard from them apart from this review. So, if you want the truth about how this company operates, here it is and to be honest, if our order turns up in the nexxt ten seconds, I would never use them again - how on earth are you supposed to resolve any after sales issues?
AND BY THE WAY - I WANT TO LEAVE A NO STAR RATING BUT IT WILL NOT ACCEPT IT - ONE STAR IS ONE STAR TOO MUCH

"Terrible"

I ordered 2 toilets and 2 cisterns.... I received the toilets, but no cisterns..I contacted splash direct and was advised they would reorder the cisterns and I should receive them within 4 to 6 days.
It is now 11 days later and no cisterns.... I have sent 4 emails (to trace shipment ) which they have not responded to. I will now advise credit card company accordingly.
Arthur