"Non delivery"

I have been chasing Splashdirect by email (this is now the only method of contact available) and have received an automated reply stating they have ceased trading even though their web site is still live...beware.

"Got there in the end BUT no refund on my delivery charge!"

Ordered my toilets as I was let down by my previous provider. ordered what I thought was one day delivery, to only find out that it would be delivered 5 days later. no communication between, courier drivers and company to customer, I had to chase for 2 days before I got an answer (their 'new' way of contact is via email only!) finally got my order delivered BUT they did not refund the amount I paid for "next day" delivery. they told me that I would have a refund but nothing yet (3 weeks and counting!).
Not happy with this service as they have taken my money and have not given it back as they promised!

"None delivery of goods"

Have paid for 3 shower items and on 1st march only to be told there was a delay then they where damaged and now no contact as when you e mail no reply so lucky paid on credit card so in there hands so keep well away

"Make this company to avoid at all costs."

Ordered 5 items on March 9th and paid by PayPal same day received 3 items on17th March however I have been unable to find out about the other 2 items as SPLASHDIRECT do not answer the only tell you to Email them however I have yet to receive a reply further more they are not using the chat line and I have sent the a recorded letter and the Post office unable to deliver as the could not someone to sign for it. No customer service at all.
This is know in the hands of PayPal.

"No delivery"

After reading other comments here I also believe they ceased trading. Ordered over 2 weeks ago and not a thing from them. No delivery and no reply to my e mails. Can't call them either. Now contacting my bank to try and claim money back as I paid with a credit card!!!!!
There website is still showing and still taking orders!!!!!!!!!!!!
BEWARE

"poor communication and late delivery"

no phone number to actually talk to somebody about an issue. have to discuss everything via email so have to wait for an answer. delivery wasn't next day (which is what i paid for), toilet was ordered on a Wednesday and came on the following Monday when i was told it would arrive on the Friday. My email was completely ignored about asking for some kind of refund as i paid for next day delivery, which i didn't get. shocking

"GONE BUST"

Do not touch with a bargepole, They have a website and will tempt you with 25% off but they dont exist. Paid through paypal so started a dispute and hopefully get a full refund. Avoid at all costs.

"Ceased trading do not use"

Had an email today to say they have ceased trading and to contact my bank do not use under any circumstances

"In Administration"

Please steer clear of this company. After our order didn't materialise and after no reponse from the company to my emails (they won't do business over the phone anymore) I did some investigation and found this company went into administration in Nov 2014. The administrators obviously thought the best way of recouping money would be to continue to run the business. I suspect people are getting part or incorrect orders as the administrators are probably just running down remaining stock. We have now initiated a chargeback dispute with our bank (sadly we paid by debit card not credit card) apparently we're not the first to do so. Hopefully we'll get some of our money back.

"No phone or email contact"

Can't speak to anybody regarding my second order also not returning my emails not a happy bunny