"Steer clear!!"

I ordered a shower screen on 22nd March and paid for delivery on 30th March, to date 10th April I still have not received my order! I tried phoning but got an automated response saying you could now only email! I have sent several emails but have had no response! This company is still taking peoples money but not fulfilling orders! I am now having to go through MasterCard to get my money back! Steer clear of this company!!!

"Tap Nightmare"

I ordered a bath/shower mixer and mono basin mixer from the same range from Splashdirect on March 12th with 4 working day delivery. I received the bath/shower mixer on Thursday 19th March, when I telephoned customer service i was met with a recorded message telling me that for 1 week only to improve customer service they were trying an email only contact link. that message has now been going for 4 weeks to my knowledge.After emailing i had a reply saying that a mistake had occured in their warehouse and the basin tap would arrive by Tuesday 24th March I still haven't received that tap today is April 10th, also the bath/shower mixer that was delivered is faulty it leaked straight away where the lever meets the body of the tap, I emailed for a return form but have not had a reply. I am now seeking redress through Mastercard. I'm a regulat online shopper and have never had a problem before using this company, obviously my advice is steer well clear of them.

"CEASED TRADING!!!! Do not place orders!"

My order has sat at pending status for 3 weeks now, company has taken my money with no intention of fulfilling order and ignored my emails. Finally, received automated email reply today informing me the company had ceased trading, luckily I ordered with a credit card and should be able to reclaim my money from credit card company via section 75 Consumer Credit Act.

"Shocking !"

DO NOT USE splash direct !After placing my order on the 27th of March still no sign of delivery and I've sent 5 emails to this company still nothing ,no answer on there phone ,stay well clear !

"splashdirect customer service"

ordered 4 items only one arrived. they do not have a telephone number and they do not answer my e-mails. This is the worst customer service I have ever experienced and my advice to anyone is DO NOT BUY FROM SPLASHDIRECT. In my opinion they should be barred from trading.

"COMPANY CEASED TRADING YET TOOK ORDER AND MONEY"

Placed an online order and paid for it even though I have now found out the company is no longer trading. Nothing on the website to indicate this, only found out because I emailed them with a question regarding my order. Currently trying to make a claim to have my money returned.

"CRIMINAL COMPANY - TAKE MONEY AND PROVIDE MISSING ITEMS"

Shocking experience from start to...well still no finish yet. Paid for a bath screen which arrived broken with half the items missing. They replaced in about a month later with another item which was also broken with missing items! Been waiting for a call back for almost 4 weeks now. No phone call back and no reply to any email contact. They have taken my money and I do not have what I paid for, I am about 10 - 12 weeks after purchasing the item, still without a working complete item.

"Dire..."

Ordered products via this companies website and after the proclaimed 4-6 day delivery time and still no word with regard to delivery, made further enquiries, finally arriving at Trustpilot reviews. Having read these woeful reviews, order immediately cancelled, a claim made and a refund demanded. Use some of the reputable companies in the market place, not this one.Thankfully I will be checking out Trustpilot's customer reviews in future to ascertain those, I can confidently trade with.

"No service"

Only part of my order was received although everything was charged to my credit card. Splash direct ignored my many emails so I am now getting a refund from MasterCard.

"Splash Direct Cease to TRADE"

Hello all

Due to ALL let you know that Splash Direct is no longer Trading, if you have ordered goods and paid for them you will not receive. Please contact you bank for refunds.