"Excellent Products"

Really liked the products but would have preferred better communication. Not able to speak to anyone by phone and no information on when products were despatched. There was no tracking which would have been helpful. Items came separately.

"A toilet seat for all the family!"

Bought this 'Family' toilet seat to go in our disabled toilet at church so it is much easier to use for toddlers. Delivered very promptly. Fitted it very easily though I was a bit worried about dropping the tiny grub screws down the pan! Thankfully I didn't. After I had fitted it I noticed that there was a big crack at the back, was it delivered like that or was it me? But it does say that once out of its covering it cannot be returned so I guess I will have to resort to Superglue.

"excellent product exactly what I wanted, and delivered the day it was promised"

Would definitely use Splasdirect again very helpful on the phone and product delivered when they said it would

"service"

excellent service

"Brilliant customer service as always!"

I have used Splash Direct before and they are brilliant. Fast, efficient and good value. This time I ordered the wrong sized toilet seat. I realised the day after the order. I emailed them and within a day they had cancelled my order and refunded the money whilst I worked out the correct size. Goods are also really well packed to avoid damage. Would definitely use them again. If only all customer service was like this!

"Avoid!"

Poor quality items that broke soon after purchase, and failure to honour the lifetime warranty.

I left bad reviews of the products on the website, but surprise surprise they weren't approved!! No wonder each product has a 4 or 5 star review on the splash direct website!

Avoid at all costs.

"Disappointing"

Have used before and they were fine. However, this time they were very poor. Delays in dispatching products, items out of stock, organised delivery dates not followed through. Still no products received. Have cancelled order and will not use again.

"Best price"

A largely trouble-free purchase at the best price I could find. Delivery was a bit longer than it should have been. I got an e-mail the day after placing the order that the order had been processed. After that it took nearly another week before it was actually delivered. I thought it had been lost or mis-delivered and chased it by e-mail.

"Fantastic service"

Ordered a toilet seat which arrived well wrapped - They had even opened the main packaging to put extra bubble wrap around the product but unfortunately the seat had a crack. This was reported to SplashDirect and another was sent out which arrived the very next day. Fantastic customer service.

"Well Made and strong shower screen"

This screen although quite pricey is well worth it. Heavy and quite challenging to fit with just one person, but possible. Good Fitting instructions. I woull recommend this product