"very bad service"

My experience of Splashdirect has been very bad
The order when it came was short of two items, since then despite many emails which they have not replied to any.
I am still waiting over 2 two weeks from date of order
My Advice is dont deal with this company or any other company that you cant phone

"useless company"

steer clear they have ceased trading

"not happy with after service"

Order came within 7 days but some of the order was missing tried to contact by phone but only emails excepted sent three in space of a week heard nothing at all. Still waiting for rest of order.

"F-word, C-word, S-word, X-word (not sure about that one)"

MY honest experience is one of absolute shock that a company so bad as this can ask for a review, what are they a bunch of sadists?

No contact phone number no reply to e-mails (that's a joke they say 24 working hours to reply to an e-mail I suppose they work a 1 hour week!)

How can this company expect to stay in business when you have no way of contacting them, they just take your money, don,t deliver the goods you have paid for and think they are untouchable: not for much longer!

"Another mug"

Purchased a sink last month, arrived damaged. Contacted them they said would send out a replacement, now two weeks later only to find out they have ceased trading. Sink cost £36 so not covered by credit card. Bunch of muppets.

"Still Waiting"

Ordered a Shower tray and Screen, the screen was lost in transit, and the shower tray has the waste in the wrong corner despite asking a member of staff if it was the same as the image on the web site which she confirmed it was. I was sent an email confirming the screen had been lost and would I mind confirming that I would wait for a replacement. Since then I have had no luck at all contacting the company, I have sent numerous un-answered emails, there is no phone number to call to discuss the situation. I have never known such a shambles, all this time my bathroom is out of use!

"DO NOT TOUCH"

They have ceased trading.

"i think this company is a scam"

i ordered a cistern over a month ago have received no correspondence they do not answer e-mails you cannot contact them by phone are there phone just tell you to e-mail them. Have reported them to paypal

"worst online firm I've ever dealt with"

I ordered bathroom taps in Nov 2014. Initially my order got lost in their system but they eventually arrived in Dec 2014. Unfortunately they did not fit my basin so I returned them following all the company's requirements- returns number, order number, properly wrapped, proof of postage and tracked delivery etc. After many emails I am still waiting for a refund. At present I am 4 days in to their rapid 24hr response period. Next stop Trading Standards.

"REPORTED TO TRADING STANDARDS"

I've reported Splash Direct to Trading Standards - 03454 04 05 06. As my goods were faulty and as they are no longer receiving calls and haven't replied to my emails over the last 2 weeks I have no other option.
Trading standards have advised me to send a letter recorded delivery to Splash direct and as I paid by credit card and it was over £100 I can contact my credit card company to investigate too.
If any one else has the same or similar problem please ring trading Standards on the number above, this company needs investigating so they don't continue to rip people off.